Manage your project client relationships in a way that creates a competitive advantage for you and your organization! Every project has two critical dimensions: technical performance (delivering results) and interaction management (managing relationships). Successful project managers are skilled at managing both of these dimensions. The tools, techniques and reminders covered in this highly interactive and engaging workshop are easy to apply in whole or in part so you can immediately use what will work best for each of your client relationships. You will develop a personalized application plan for use after the workshop, making the practical benefits you enjoy both meaningful and immediate.
A Guide to the Project Management Body of Knowledge (PMBOK® Guide) areas covered: Project Human Resource Management, Project Scope Management, Project Quality Management, Project Risk Management, Project Communications Management.
Who should attend?
Project managers (new and experienced) and project team members who interact with internal or external project clients.
How you will benefit
Develop and enhance the contributions you make to your organization by being able to:
- Understand and manage the four dimensions of the client relationship.
- Manage both client expectations and perception.
- Work effectively with different types of client behaviors.
- Effectively address difficult client situations.
- Say “no” without alienating the client.
- Build a specific service plan for key client relationships.
- Ensure that the needs of key stakeholders are addressed when designing and recommending solutions.
- Determine how stakeholder concerns can be addressed.
- Apply control, influence and adherence in relationships with clients and others.
- Obtain client feedback on project results.
- Identify and facilitate additional opportunities to partner with satisfied clients.
- Facilitate transfer of learning from one project to the next.
Your seminar experience will cover:
How to ensure positive client relationships during project initiation, planning, implementation and closeout.
How to keep the client engaged and supportive throughout the project.
The top five relationship-based causes of project failure and how to avoid them.
Development of a personalized application plan that will include the tools, tips and techniques that you can use after the workshop to enhance your own client relationships.
Reference Book: Seminar includes the book, Client Relationship Management: How to Turn Client Relationships into a Competitive Advantage, by David A. Po-Chedley, PMP.
Instructional Methods
Include “see it” (quick demonstration), “try it” (case study or role-play) and “apply it,” (on actual participant projects). Each module will utilize a combination of two or more of the following: case studies, role-plays, team discussion and real-world application of the tools and techniques to participant projects. At the conclusion of the workshop, each participant will have a personalized application plan that includes the tools, tips and reminders that they intend to use in their own client relationships.
