How do you exert enough influence to get the job done when you are not given enough authority to do so? If you work in a project environment, you need powerful interpersonal skills to influence team members not directly accountable to you.

In this seminar, you will not only learn how influence works but also the step-by-step methods you can use to maximize your influence within your project plan. You will uncover ways to communicate persuasively, capitalize on reciprocity, focus on needs, build positive power, create trust and resolve conflict appropriately while overcoming resistance and building partnerships.

A Guide to the Project Management Body of Knowledge (PMBOK^® Guide) areas covered: Communications Management and Human Resource Management.

Who should attend?

This course is appropriate for anyone—at any experience level—who needs to build relationships and work with others to achieve results in a project environment.

What will my seminar experience cover?

- Interpersonal communication: Build trust and rapport, ask the right questions and find common ground.

- Persuasive communication: Listen actively and persuade with evidence.

- Reciprocity principle use: Create equitable exchanges, recognize creativity value and build an “influence credit account.”

- Interpersonal influence awareness: Develop better awareness of organizational and interpersonal dynamics.

- Interpersonal influence tactics: Learn practical ways to manage relationships and persuade logically.

- Influence planning: Focus on needs and identify potential currencies.

- Influence strategies: Choose your strategy based on awareness and develop your position.

- Manage influence encounters: Understand influence stages and pacing, value principles over personality, manage differences and apply hardball tactics.

How will I benefit?

Develop and enhance the contributions you make to your organization by learning to:

- Recognize how interpersonal influence impacts personal and organizational success

- Utilize specific skills for persuasive communication

- Plan to influence others

- Improve your interpersonal influence skills

- Manage the process of interpersonal influence more effectively

- Apply interpersonal influence to facilitate conflict resolution.

What instructional materials will be used?

Simulations, small-group activities, micro-skill practices, role-playing, lecture, diagnostic questionnaires and group discussion.