Project managers communicate at least 90 percent of the time by defining the scope, creating reports, acquiring resources, updating stakeholders and leading teams. This interactive workshop delves into how to communicate and what to communicate to various behavior styles at different levels both internally and externally.

Effective communication deals with how to communicate information based on the behavior style of the receiver.  Through individual and group exercises, four behavior communication styles are examined to determine which communication style to use for each behavioral group.

Three hundred sixty degrees means communicating information to different levels in an organization using appropriate formats for each stakeholder within the project.  What to deliver and what not to deliver for each level is explored.  Understanding what and how to communicate to all the stakeholders leads to successful communication practices.

A Guide to the Project Management Body of Knowledge (PMBOK^® Guide) areas covered:
Project Human Resources Management, Project Communication Management.

Who should attend?
Anyone who communicates in a project environment: team leaders, project managers, team members, administrative support, stakeholders, business analysts.

How will I benefit?
Develop and enhance the contributions you make to your organization by being able to:

• Define “effective communication”
• Examine communication barriers
• Learn  8 attributes of supportive communication
• Discuss electronic communication challenges
• Explore different behavior styles and their communication preferences
• Analyze challenges involved in communicating to various levels in the organization
• Define 360 degrees of communication and its importance
• Discuss methods for communicating 360 degrees
• Examine ways to effectively communicate to all levels and behavior styles
• Participate in  listening skills exercises to explore communication challenges

What will my seminar experience cover?

Day One

·         Introduction

·         Ice Breaker

·         Definitions

o    Effective communication

o    360 degrees of communication

·         Communication Model 

·         Communication Barriers

o    Sender-caused

o    Receiver-caused

o    Other causes

·         Electronic communication barriers

o    Challenges

o    Advantages

o    Virtual teams

o    Emails

·         Behavior style

o    Identifying styles

o    Assessing behaviors

o    Team exercise and discussion

·         Effective face-to-face communication

o    Visual

o    Vocal

o    Verbal

·         Summarization

Day Two

·         Recap day one

·         Active listening

o    Exercise

·         Eight attributes of supportive communication

·         360 Communication

o    Identification of project players and their behavior styles

§  Senior management

§  Sponsor / Client

§  Stakeholders

§  Peers

§  Vendors

§  Team members

§  Administrative support

o    Questions to ask when communicating

o    Understanding what to deliver and what not to deliver

o    Team exercises and role plays

·         Summarization

What instructional materials will be used?

Lecture, Videotapes, Facilitated Group Discussion, Individual Exercises, Games, Group Exercises. Role Play