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Keep the Customer Happy 
– by Anuj Setya, PMP
In a customer–service provider relationship, there is a great deal that the service provider can do to make the relationship productive and vibrant from a project management perspective. Dedication to understanding the customer is key. This means understanding not only the customer’s needs, but also the customer himself or herself. Understanding the customer requires thinking about what a requirement means to the customer. And requirements might not mean the same thing to the customer as it does to the project manager.

Successful CRM Systems Start with a Customer Focused Philosophy 
– by Richard Bowden PhD, PMP
Organizations from different business sectors are using customer relationship management (CRM) systems to help boost sales and revenues. They may have mixed results in terms of their sales and revenues. Various aspects  to help to ensure a successful CRM implementation are discussed in this article, taken from best practices and the author's personal experiences in reviewing existing CRM applications and implementing new ones.