Frequently Asked Questions

  • General
  • PDUs
  • CCR +
    • Program
    • System
  • Certification +
    • PgMP
    • CAPM
    • PMI-ACP
    • PMI-RMP
    • PMI-SP
  • Audit
  • Credential

General Information About PMI Certifications

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Do I have to be a CAPM, PMP, or a PMI Member to apply for other PMI credentials?

No. No one credential serves as a prerequisite for another. You also do not have to be a PMI member to apply to become a credential holder.

How do I earn a PMI credential?

To obtain a PMI credential, you must first meet the eligibility requirements outlined on these web pages and detailed in the credential handbooks. Then, you must pass the credential exam. For PgMP, you must pass three evaluations-the application panel review, the credential exam and the Multi-rater Assessment (detailed in subsequent FAQs).

What are the eligibility requirements?

The eligibility requirements for each credential are mentioned here, on these web pages, and detailed in each respective credential handbook. Please link to the appropriate credential handbook for complete guidelines.

How do I complete the application?

All credential applications are available online. Click on the "Apply for a Credential" button on these certification web pages. Please not that any missing information on the application will delay processing.

What supporting documentation should I send with my application?

When submitting an application, you do not need to send documentation. However, you will be required to send supporting documentation if your application is selected for a random audit. To find out more about PMI's audit process, refer to the credential handbooks and the audit FAQs.

Will newer PMI credentials dilute the PMP or other established PMI credentials?

No. PMI's credentials reflect different roles in project and program management, and therefore, are suitable for different candidates. The certification web pages and credential handbooks can help you determine which credential is right for you.

Once I pass the exam or evaluations, what next?

You may refer to yourself as a credential holder although your certificate package can take six to eight weeks to arrive in the mail. Please refer to the "Use of Your PMI Credential" section of the handbooks for more details. You also can start making plans for maintaining your credential by familiarizing yourself with the Continuing Certification Requirements (CCR) program.

What are the Continuing Certification Requirements (CCR) for PMI credentials?

PMP - 60 PDUs during 3-year cycle
PgMP - 60 PDUs during 3-year cycle
PMI-SP - 30 PDUs in project scheduling in 3-year cycle
PMI-RMP - 30 PDUs in project risk management in 3-year cycle
CAPM - renewal through re-exam at the end of 5-year cycle

How can I maintain several credentials at once?

You can align your PMP and PgMP certification cycles and maintain both credentials simultaneously. You can also apply PDUs earned for the PMI-SP and PMI-RMP to the PgMP or PMP credentials. Refer to the credential handbook for full details.

Does this new fee override the existing policy which penalizes me if I cancel my exam within two days of the appointment?

No. The existing policy still applies. It states that you can cancel your exam within 2 days of the appointment. However, you will not be able to reschedule it at this point and you will forfeit the entire exam fee. If you are still within your eligibility period, you can schedule another exam appointment but you will have to pay the reexamination fees.


EXAMPLE:

RESCHEDULE OR CANCEL YOUR EXAM…
Timing 31 days or more
before the exam
Within 30 days –
3 days of exam
Within 2 days
of the exam*
Fee No fee US$70 Forfeit the full exam fee
NOTE: You are able to cancel your exam within 2 days of the appointment but you will not be able to reschedule your exam at this point. If you cancel your exam within 2 days of the appointment, it will result in a no-show status and you will forfeit the exam fee.

All about PDUs

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How do I find my PMI ID number?

You receive your PMI ID number, also known as your Member ID, when you apply for the credential exam or when you first become a PMI member. You use this number to report PDUs.

How do I find my certification (PMP, CAPM, etc.) number?

Your certification number is shown on the certificate as the PMP, CAPM, PgMP, PMI-SP or PMI-RMP number.

NOTE: If you cannot find your ID numbers, e-mail Customer Care or call +1-610-356-4600. If you have no previous association with PMI-as a member, former member, credential holder, former credential holder or Marketplace customer-do not have an identification number.

When is the earliest I can start earning PDUs after I earn a credential?

You can start earning and reporting PDU activities as soon as you earn a credential.

I participated in an activity in which only part of the program focused on project management. How do I determine the number of PDUs?

In this situation, you should estimate the percentage of time that was directly relevant to project management. For example, a 15-hour course deemed 50 percent relevant would earn 7.5 PDUs. Be prepared to justify your estimates in the event that you are selected for audit.

When reporting PDU activities, is any supporting documentation required?

You do not need supporting documentation to report PDUs and renew your credential. You should complete the online Activity Reporting Forms in the appropriate amount of time and submit the Self-Directed Learning (SDL) worksheet for your reported SDL activities.

NOTE: PMI recommends you maintain a personal folder for all PDU-related documentation and keep this documentation for at least 18 months after your CCR cycle has ended. If you are randomly selected for an audit, you will need to provide this documentation.

Do I need to submit a separate Activity Reporting Form for each activity during a multiple-day event?

No. You may submit one Activity Reporting Form for the event, which covers the total number of PDUs. However, you should mention the individual activities under item two, "Program/Activity Title."

How do I determine the program number for PMI chapter events under Category 3?

The program number would be in the format XXXX-XXXXXX, where the first four digits are the chapter's provider ID number, and the last six digits are assigned to each activity by the component. Generally, chapter ID numbers begin with "C".

NOTE: If you attend a class given by a PMI Registered Education Provider (R.E.P.), the number is the same as the R.E.P.'s ID number.

If I make the same presentation to multiple audiences, can I earn PDUs for each presentation?

Yes. The activity would be claimed under Category 2C, "Speaker on a Project/Program Management Topic." The only qualification is that the program must be delivered to a new audience each time you present it.

How do I know if a course or seminar is sufficiently related to project management?

You may assume that courses offered by R.E.P.s are related to project and/or program management. If a course does not appear to be related, please notify PMI at once. If you are reporting attendance at a non-R.E.P. program or a self-directed learning (SDL) project, please use the process areas of the PMBOK® Guide as a reference to qualify project management topics.

CCR Program & Fees

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Where do I get the Application for Certification Renewal?

Once you earn and report the appropriate number of PDUs required to maintain your credential, PMI will e-mail a PDF of the application and a link so you can complete the renewal process online. If you do not wish to complete the process online, you can download and print out the PDF, complete it, and send it by postal mail with the appropriate renewal fees included. Applications sent by fax will not be accepted.

If I do not renew at the end of my next cycle, can I get a refund?

If you continue an active certification status for the entire duration of your certification/CCR cycle-3 years-you will not be given a refund.

Can the renewal fee be waived?

If you can document financial hardship, PMI may grant a fee waiver. If you believe you should be eligible for the waiver, please e-mail Customer Care.

Does PMI offer an installment or yearly payment plan?

At this time, the renewal process cannot accommodate partial payment options. In the future, PMI hopes to accept a variety of payment schedules.

Online PDU Reporting (CCR) System

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What is the new online Continuing Certification Requirements (CCR) System?

The new system, CCRS, facilitates PMI's CCR program. PMI's credential holders can use CCRS to complete these credential maintenance tasks:

  • Report professional development units (PDUs) online for multiple PMI credentials
  • Search activities (courses/events) that award PDUs
  • Search for activity (course/event) providers including PMI Registered Education Providers (R.E.P.s) and components
  • View and print PDU transcripts
Do I need a special username or password to use CCRS?

No. You will use the same username and password that you use to access www.PMI.org. CCRS uses PMI single sign-on technology, which enables you to log in only once to gain access to all PMI systems and resources.

I am a credential holder, but I have never registered with PMI. What process do I follow to use CCRS?

You need to register with PMI before using CCRS. During the registration process, you will link your PMI ID with your new PMI registered user account. Follow these steps when you register with PMI to avoid creating a duplicate account.

Step 1: Access CCRS at www.pmi.org/ccrs and select "Log In".
Step 2: Select "Click here to Register" link to continue.
Step 3: Read the information to determine the correct registration option.
Step 4: Follow the instructions to check your account information and to create a username and password.

Where do I find detailed instructions for using the new CCR System?

CCRS features a comprehensive online user guide. You can view the user guide in the Additional Resources panel at the right side of the CCRS website.

The term "courses" has been replaced in the new system with the term "activities," why?

Credential holders may earn PDUs towards the maintenance of their credential through formal academic courses or courses offered by a provider (R.E.P. or Component). However, these are only two of the five categories of PDU earning opportunities in which a credential holder may participate. The other categories of PDU earning opportunities include self-directed learning, volunteering, authoring and other types of project management experience. CCRS uses the term "activities" to describe all courses or events for which a credential holder may complete to earn PDUs.

Will I still have to manually track any PDUs I earn for my PMI-SP® or PMI-RMP® credentials?

No. The new system provides online PDU reporting for all PMI credentials that are included in the CCR program. You will use CCRS to claim all PDUs earned towards your PMP®, PgMP®, PMI-SP or PMI-RMP credentials.

Do the PDUs for an activity applicable to a PMI-SP® credential and a PMI-RMP® credential equal the number of PDUs for PMP®/PgMP® credentials?

Not necessarily. The number of PDUs for each credential is independent of other PMI credentials and therefore, the PDU values for the PMI-SP and PMI-RMP credentials do not add up to equal the value of PDUs for PMP or PgMP credentials. The number of PDUs applicable to a PMI-SP or PMI-RMP credential is based on the amount of material relevant to those specialty areas, while the number of PDUs applicable to the PMP/PgMP credentials is relevant to general project management. Project management is made up of many knowledge areas of which risk management and scheduling management are only two. It is possible that a particular activity may not apply to project risk or project scheduling at all, but if the materials do apply to these areas, only the portion that is pertinent to these areas can be counted towards those credentials.

CAPM

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When do I have to renew my CAPM credential?

The certification cycle for the CAPM credential is five years. During the fifth year of the cycle, you move into a renewal period of one year. During this period, you must re-take and pass the exam (before your credential expires).

Are Professional Development Units required to renew my CAPM credential?

No. You simply re-take the exam which includes PMBOK® Guide updates that have occurred over the last five years.

What are the benefits to renewing my CAPM credential?

The CAPM credential acknowledges the professional dedication of individuals who contribute to project teams from many different perspectives. You maintain your credential by studying PMBOK® Guide updates thereby assuring your employer that you have stayed current in your knowledge of project management.

How do I renew my CAPM credential?

The CAPM Handbook details the steps for credential renewal. Please consult the handbook.

How do I renew my CAPM credential after it expires?

If your CAPM credential expires and you wish to renew, you will have to go through the full application process again as though you are a new candidate. Please consult the CAPM Handbook for details on the application process.

What is the difference between my CAPM renewal period and my CAPM exam eligibility period?

Your renewal period starts 12 months before your credential expiration date. This is the fifth year of your CAPM certification cycle. This means that if your certification cycle began on 15 September 2007, your renewal period begins on 15 September 2011. You must apply for renewal and pass the exam by 14 September 2012. Your exam eligibility period is always one year, during which you may take your credential exam a maximum of three times. If your credential expires during your one-year exam eligibility period, you may still test but you do not need to complete the full application as is required in the initial CAPM application submission.

CAPM Exam Scheduling

What are the changes for the exam scheduling process for individuals scheduling or rescheduling their CAPM certification examination?
  1. Exam candidates now have the option to sit for the CAPM exam through the Prometric IT channel for computer based testing.
  2. Exam candidates will now be required to create a Prometric user profile when scheduling, rescheduling, or canceling an exam.
  3. A larger selection of testing centers will be available for eligible CAPM exam candidates.
  4. Additional options are available when candidates attempt to access scheduling information for the CAPM exam. Additional links and functions include:
    1. Candidate History-Candidates will have the ability to review a running history of the IT exams scheduled, cancelled, or taken with Prometric. This does not include scheduling information for the PMP, PgMP, PMI-SP, PMI-RMP credential exams.
    2. Update Personal Information-Candidates will have the ability to edit their Prometric user profile demographic and contact information.
    3. Change Password- Candidates will have the ability to update the password for their Prometric user profile.
    4. Change Country, State, Province-Candidates will the ability to update their preferred testing area.
  5. At these new CAPM test sites, CAPM exam candidates will only need to provide one form of Photo ID, with or without signature. Examples of acceptable forms of IDs are the following:
    1. Valid Driver's License
    2. Valid military ID
    3. Valid passport
    4. Valid national identification card
    5. Valid employee ID
    6. Valid student ID

No changes have been made to the scheduling process or identification verification requirements for Paper-Based Testing (PBT)

Who is impacted by this change?

This new change will impact all individuals who are scheduling a computer-based CAPM exam for the first time as well as individuals who are attempting to reschedule or cancel their existing exam appointment. This does not affect candidates scheduling a paper-based exam.

How will exam candidates schedule/reschedule their CAPM computer based exam through the Prometric IT channel?

All eligible exam candidates still have the option to schedule and reschedule their CAPM computer-based exam date online, or by phone with Prometric.

CAPM exam candidates who wish to schedule an appointment online will need to create a Prometric user profile before attempting to schedule or reschedule their computer-based exam. Once a test location and exam date is selected the candidate will need to enter their PMI eligibility ID in order to finalize their exam appointment. Candidates will also have the option to Reschedule/Cancel an Exam once they login to their Prometric user profile.

NOTE: The PMI eligibility ID is the number a candidate receives from PMI after submission of exam fees.

Where will the CAPM computer-based exams be offered?

CAPM computer-based exams will now be offered at over 5,000 new Prometric testing locations worldwide. Candidates may visit http://www.prometric.com/PMI/default.htm for the nearest CAPM test locations and availability in their demographic area.

How do I retrieve my Prometric User ID or Password?

A CAPM exam candidate's primary e-mail address will always serve as their User ID on Prometric's website.

Candidates can retrieve their password by visiting:
http://www.prometric.com/PMI/default.htm.

When selecting the "Forgot Password" option, candidates will be prompted to enter their primary e-mail address and will be asked a security question before a password is released.

Please note that this information is separate from your PMI username and Password.

PgMP

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What do I have to do to earn the PgMP?

All candidates must pass two evaluations that include:

  1. Application panel review during which a panel of program managers review your work experience and verify any aspect of your application.
  2. The multiple-choice examination calls upon you to demonstrate your ability to apply your knowledge to a variety of situational or scenario-based questions.
Who are the application reviewers?

A panel of program managers has been appointed to serve as the application reviewers for the PgMP credential. PMI carefully selected members of this panel for their extensive knowledge and expertise in the field of program management. Since PMI appoints these members, there is no formal process available to the public to serve as a volunteer in this capacity. To protect applicants against any potential review bias, PMI will not provide candidate names, demographics, or employment information to the reviewers.

PMI-RMP

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Who should apply for the PMI-RMP credential?

Project team members responsible for assessing and identifying project risks while mitigating threats and capitalizing on opportunities.

Do I have to be a PMI Member to pursue the PMI-RMP credential?

No. Candidates do not have to be a PMI member.

Do I need to have any other PMI credential (e.g., CAPM or PMP) before I apply for the PMI-RMP?

No. There is no prerequisite certification for the PMI-RMP as this is a stand-alone offering.

If I already have a credential from PMI, can I still pursue the PMI-RMP?

Yes. You need to meet the eligibility requirements for the PMI-RMP. You can also apply the professional development units (PDUs) you earn for the PMI-RMP to maintain the PMP and PgMP credentials.

How can I apply for the PMI-RMP?

PMI encourages you to apply online although you can download a printable application from the website and mail it to PMI.

What supporting documentation should I send with my application?

None. You only need to submit supporting documentation for your education or work experience if your application is randomly selected for audit.

What is the process for earning the PMI-RMP?

Same as it is for other PMI credentials. All applications undergo an initial review for the completeness of information submitted about your education and work experience. Then, you can take the computer-based credential exam at your selected Prometric Testing Center located around the world. You must first pay the credential fee before you can schedule the exam. Upon passing the exam, you will earn the PMI-RMP.

Will the exam be available in translations?

Not at this time. The PMI-RMP exam is currently available only in English. Translations will be considered at a future date.

What happens after I pass the exam?

After you pass the exam, you may immediately use the credential after your name (e.g., John Doe, PMI-RMP) and your name will also appear in the PMI Online Credential Registry if you elect to be included into the registry. You will also receive a package containing your certificate and information on how to maintain your credential.

What do I do to maintain my credential?

As a credential holder, you participate in the Continuing Certification Requirements (CCR) program. Under the CCR program, you are required to participate in professional development activities that afford you professional development units (PDUs).

You must earn and report a minimum of 30 PDUs during your three-year certification/CCR cycle to maintain an active certification status. The PDUs must be in the specialized area of project risk management to apply. If you take a general project management class, only the sections that pertain to project risk management can be applied towards the maintenance of the PMI-RMP credential. Remember, if you hold the PMP or PgMP credential(s), you may apply the 30 PDUs used for the PMI-RMP toward the maintenance of the other two credentials.

Once you earn and report the required amount of PDUs, you need to complete an Application for Certification Renewal, reaffirm the PMI Code of Ethics and Professional Conduct and the Certification Application/Renewal Agreement and submit payment of the renewal fee.

PMI-SP

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Who should apply for the PMI-SP credential?

Project team members responsible for creating, managing and updating project schedules.

Do I have to be a PMI Member to pursue the PMI-SP credential?

No. Candidates do not have to be a PMI member.

Do I need to have any other PMI credential (e.g., CAPM or PMP) before I apply for the PMI-SP?

No. There is no prerequisite credential for the PMI-SP.

If I already have a credential from PMI, can I still pursue the PMI-SP?

Yes. You need to be able to meet the eligibility requirements for the PMI-SP. You can also apply the professional development units (PDUs) you earn for the PMI-SP to maintain the PMP and PgMP credentials.

How can I apply for the PMI-SP?

PMI encourages you to apply online although you can download a printable application from the website and mail it to PMI.

What supporting documentation should I send with my application?

None. You only need to submit supporting documentation for your education or work experience if you application is randomly selected for audit.

What is the process for earning the PMI-SP?

Same as it is for other PMI credentials. All applications undergo an initial review for the completeness of information submitted about your education and work experience. Then, you can take the computer-based credential exam at a Prometric Testing Center located around the world. You must first pay the credential fee before you can schedule the exam. Upon passing the exam, you will earn the PMI-SP.

Will the exam be available in translations?

Not immediately. The PMI-SP exam is currently available only in English. Translations will be considered at a future date.

What happens after I pass the exam?

After you pass the exam, you may immediately use the credential after your name (e.g., John Doe, PMI-SP) and your name will also appear in the PMI Online Credential Registry. You will also receive a package containing your certificate and information on how to maintain your credential.

What do I do to maintain my credential?

As a credential holder, you participate in the Continuing Certification Requirements (CCR) program. Under the CCR program, you are required to participate in professional development activities that afford you professional development units (PDUs).

You must earn and report a minimum of 30 PDUs during your three-year certification/CCR cycle to maintain an active certification status. The PDUs must be in the specialized area of project scheduling to apply. If you take a general project management class, only the sections that pertain to project scheduling can be applied towards the maintenance of the PMI-SP credential.

Remember, if you hold the PMP or PgMP credential(s), you may apply the 30 PDUs used for project scheduling toward the maintenance of the other two credentials.

Once you earn and report the required amount of PDUs, you need to complete an Application for Certification Renewal, reaffirm the PMI Code of Ethics and Professional Conduct and the Certification Application/Renewal Agreement and submit payment of the renewal fee.

PMI-ACP

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Who should apply for the PMI-ACP credential?

Project team members who use agile principles, practices, tools and techniques in their projects.

Do I have to be a PMI Member to pursue the PMI-ACP credential?

No. Candidates do not have to be a PMI member.

Do I need to have any other PMI credential (e.g., CAPM or PMP) before I apply for the PMI-ACP?

No. There is no prerequisite certification for the PMI-ACP as this is a stand alone offering.

If I already have a credential from PMI, can I still pursue the PMI-ACP?

Yes. You need to meet the eligibility requirements for the PMI-ACP. You can also apply the professional development units (PDUs) you earn for the PMI-ACP to maintain the PMP and PgMP credentials.

How can I apply for the PMI-ACP?

PMI encourages you to apply online although you can download a printable application from the website and mail it to PMI.

What supporting documentation should I send with my application?

None. You only need to submit supporting documentation for your education or work experience if your application is randomly selected for audit.

What is the process for earning the PMI-ACP?

Same as it is for other PMI credentials. All applications undergo an initial review for the completeness of information submitted about the candidate's education and work experience. Then, the candidate can take the computer-based credential exam at your selected Prometric Testing Center located around the world. Candidates must first pay the credential fee before they can schedule the exam. Upon passing the exam, candidates will earn the PMI-ACP.

Will the exam be available in translations?

Not at this time. The PMI-ACP exam is currently available only in English. Translations will be considered at a future date.

What happens after I pass the exam?

After you pass the exam, you may immediately use the credential after your name (e.g., John Doe, PMI-ACP) and your name will also appear in the PMI Online Credential Registry if you elect to be included into the registry. You will also receive a package containing your certificate and information on how to maintain your credential.

What do I do to maintain my credential?

As a credential holder, you participate in the Continuing Certification Requirements (CCR) program. Under the CCR program, you are required to participate in professional development activities that afford you professional development units (PDUs).

You must earn and report a minimum of 30 PDUs during your three-year certification/CCR cycle to maintain an active certification status. The PDUs must be in the specialized area of agile principles, practices, tools and techniques to apply. If you take a general project management class, only the sections that pertain to agile project management count toward the maintenance of the PMI-ACP credential.

Remember, if you hold the PMP or PgMP credential(s), you may apply the 30 PDUs used for agile project management toward the maintenance of the other two credentials.

Once you earn and report the required amount of PDUs, you need to complete an Application for Certification Renewal, reaffirm the PMI Code of Ethics and Professional Conduct and the Certification Application/Renewal Agreement and submit payment of the renewal fee.

PMI Audit Process

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Why does PMI conduct application audits?

PMI conducts application audits to confirm the experience and/or education documented on credential applications. The purpose of the audit is to enhance the credibility of the certification program and of the credential holders. For each credential, a specified percentage of applications are randomly selected for audit.

How long does the audit process take?

The certification audit team processes audit materials within one week upon their arrival at PMI. Once PMI reviews and approves audit materials, PMI will send an e-mail containing your eligibility code and exam scheduling instructions.

What is the best way to send audit materials to PMI?

You can send your completed audit forms, depending on where you live, by regular postal mail or express courier service, to either address below. PMI will not accept faxed or emailed audits documents. Please send all materials at one time, or in one envelope, to expedite the processing time.

PMI
Attn.: Certification Audit
14 Campus Blvd.
Newtown Square, PA 19073-3299 USA

Are audit materials confidential?

Yes. Audit materials are strictly confidential and are not shared with any external organization unless required through legal action involving PMI.

Does PMI return the original audit materials after review?

No. PMI retains the original documentation according to its internal auditing procedures.

How can an audit candidate explain to their manager why they are being audited?

PMI can furnish an audit candidate with a general letter outlining the purpose of the audit to any verifying manager or supervisor.

Do the Experience Verification Forms need to be notarized?

No.

Can a manager or supervisor type their contact information on the form or does it have to be handwritten?

A manager or supervisor can type their contact information, as long as their signature is handwritten.

Will PMI accept an e-mail signature?

No.

How should an audit candidate verify programs and/or projects that they were the manager or supervisor for?

Candidates can have a colleague, peer, client or sponsor who has intimate knowledge of the project verify.

If the projects and/or programs listed were completed in a highly classified environment, or a company is very sensitive about proprietary information being seen by other employers or individuals outside the company, how should this be handled?

PMI is very sensitive to this situation, and encourages candidates to have the information verified in a way that is consistent with company practices and policies. Candidates may black out any proprietary information so as long as there are no changes or omissions to the original information provided to us. PMI may also provide a letter of intent to any managers or supervisors upon request.

Can a manager or supervisor physically hand the envelopes to an audit candidate or do they need to be mailed to the candidate?

A manager may physically hand the sealed and signed envelopes back to the audit candidate.

A manager accidentally mailed the envelope directly to PMI. The cover letter states that partial submissions are considered an automatic failure of the audit. Is this oversight considered an automatic failure?

PMI will not penalize an audit candidate for this oversight; however it is important that we are aware of the situation so that we can flag the piece of mail in anticipation of the remaining audit materials.

The individual who verified my work experience forgot to sign the back of the envelope. Will this be a problem?

Although it is preferred that your experience verification form(s) are returned to PMI in a signed and sealed envelope, PMI understands that this may not be possible in some cases due to internal business regulations, customs inspections, etc. Please make a note on the back of the envelope in question that the signature was omitted.

A manager or supervisor is across the world. Can the audit materials be faxed or sent directly to PMI?

The Experience Verification Form and Experience PDF attachment can be e-mailed to any verifying manager or supervisor; however because the original audit forms need to be submitted in the sealed and signed envelopes, PMI will not accept faxed copies. PMI prefers that the candidate mail all documents in one parcel.

A supervising manager is no longer at the company. How can this project be verified?

The supervising manager can still verify although they are not at the company. If this option is not feasible, a colleague from the project can verify, or a current manager or supervisor, who has intimate knowledge of the project, can verify.

Will PMI contact a verifying manager or supervisor?

Not always. PMI does reserve the right to do so if there is a specific question related to verification.

An audit candidate was laid off, is a consultant, or is no longer with the company, or the company no longer exists. How is this situation handled?

The supervising manager can still verify. If this option is not feasible, a colleague from the project can verify, or a current manager or supervisor who has direct knowledge of the project can verify.

Do certificates in a foreign language need to be translated?

Candidates are required to send a copy of the original and a letter outlining a general translation.

If a certificate states educational hours in units, how will PMI translate this information to meet the contact hours of education required for credential eligibility?

Contact hours are the actual amount of time a candidate spends receiving instruction in project management or any of the 5 knowledge areas of project management. For example, if a candidate takes a 1-day class that last 8 hours and provides instruction in project management, the candidate earns 8 contact hours. Contact hours are not equal to PDUs or CEUs. Additionally, test candidates cannot obtain PDUs; they can earn contact hours only. Candidates can submit any class, seminar, on the job training, online training, and distance learning classes whose learning objectives include project management or any of its domains. Independent study and PMI chapter meetings are not accepted for the contact hour requirement.

If an in-house course did not issue a certificate, what type of verification will PMI accept?

PMI will accept a letter of completion from the course administrator, HR department, or manager on company letterhead to verify that the course was completed.

If a course was completed at a PMI Registered Education Provider (R.E.P.), can PMI contact them for my certificate?

No. Audit candidates must contact the PMI R.E.P. directly for the necessary verification.

Will PMI accept a receipt or course roster as educational verification?

No. This does not provide any information relating to completion of the course.

If a bachelor's degree was listed on the original application but the candidate has since been awarded a higher degree, is the former degree necessary to include?

The former degree is not necessary.

Will PMI accept a school transcript to meet the degree requirement?

Yes.

Are photocopies of education certificates of completion sufficient or does PMI require the originals?

Copies of your certificates are sufficient. PMI recognizes that your certificates are important to you. Therefore, PMI suggests that you send copies of the originals be sent. PMI cannot guarantee that original certificates will be returned.

If a certificate is in a professional frame, does it need to be taken out?

The degree does not need to be taken out of the professional frame. If it is too large to photocopy, please submit a transcript.

A prep course advises students to take the exam immediately after completion of the course for the best chance of a passing score. Is it necessary to pass the audit in order to take the exam?

Yes. Certification candidates selected for an audit are expected to complete the audit process before they are provided eligibility for the examination.

Will PMI call a local testing center to hold a testing spot?

PMI will not communicate with any Prometric Testing Center for the purpose of reserving a testing seat. Candidates are not able to reserve testing appointments until they have been granted eligibility for the examination. Eligibility is not granted until the audit is completed. Without an eligibility letter, the only information that a testing center may provide is whether a testing date or a particular test site is near or at capacity. If you need to locate a testing center near you, visit Prometric's website.

What happens in the case of a failed audit?

In the case of a failed audit, the credential fee, minus the processing fee will be refunded. The Certification Department will address further actions on a case-by-case basis.

What steps need to be taken when an audit candidate decides not to proceed with the audit?

If a candidate chooses not to complete the audit, it is considered a failed audit due to non-conformance. In the case of a failed audit, the examination fee, minus the processing fee will be refunded. A candidate may reapply after one year. At that time, a new credential application and payment must be submitted, and the application will be subject to a re-audit.

Credential Exams

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How do I schedule a credential exam appointment?

Once you are eligible, PMI will e-mail you examination scheduling instructions with your eligibility code which you will need when scheduling your exam. You can schedule your exam appointment online or by telephone. Full details can be found in the credential handbook and within the examination scheduling instructions.

Where will the examination be given?

All PMI computer-based exams are offered at all Prometric Testing Centers worldwide. You can check for locations on Prometric's website but you will need to have submitted your credential fees and received your examination scheduling instructions in order to schedule an exam appointment.

What is the exam like?

Credential exams consist of multiple-choice questions. The amount of questions on each exam varies and the amount of time you are allotted to complete the exam also varies on the credentials for which you are testing. Please consult the credential web pages and credential handbooks for details.

Are the exams offered in different languages?

The PMP and CAPM exams are translated into 10 languages. Please consult the respective credential handbooks for details. Other credential exams are not currently translated, but PMI will notify you when translations are available.

If I fail the exam, can I take it again?

If you fail the exam on your first attempt, you can re-take it two more times within your one-year eligibility period. Fees are associated with re-examination. Details for re-examination can be found in the credential handbook.

What happens if my eligibility expires and I have not taken the exam?

Your application is valid for one (1) year from the date of approval. If you allow your eligibility to lapse, you must re-apply.

Credential Suspension

Can I get an extension beyond the suspension expiration date?

PMI recognizes that hardships may arise. Credential holders who are military personnel called to active duty, incapacitated due to illness or out on maternity leave can request an extension.

I have retired from the project management profession. How do I end my certification?

Please send a written request to PMI's certification department. Your certification will then be marked non-active. PMP credential holders with 10 years of good certification standing may qualify for the PMP-Retired status.

Can I complete PDUs during my suspension period and apply them to my recent CCR cycle?

If you complete required PDUs during the suspension period to meet your CCR, you will be able to renew your credential. However, if you can document the necessary PDUs from the original CCR cycle, you can use PDUs earned during your suspension period as activities toward the cycle in which these PDUs were actually earned.