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Key Elements of a Change Request
- by Linda K. Miller, PMP
What is the minimum amount of information that an effective change request should include and why is it needed? What do established change management systems usually require? This article looks at the change management process defined by the Information Technology Infrastructure Library (ITIL), a methodology used in many service management groups in IT organizations.
Ten Change Management Tips for Information Technology Project Managers
- by David Norman, PMP
The goal of this article is to offer practical strategies that will help you manage change effectively. The background and examples in this document have an IT bias, because the author took many ideas and examples from recent experiences managing change for 2 years in a $US20 million dollar database migration project. This project had it all-extended duration, large number of critical business intelligence applications in scope, two external vendors, and several other "critical" projects taking place in the same time frame. Change had to be managed or change would have devoured the project.