eLearning

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    General Questions

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    • Are there any prerequisites for the PMI e-Learning courses?

      There are no prerequisites for the courses except familiarity with the PMBOK® Guide standard.

    • Which online course is right for me?

      We offer over 300 e-Learning courses that support the Talent Triangle (Strategic and Business Management / Technical Project Management / Leadership). Learn a new skill or refresh your knowledge anytime, anywhere you’d like – all you need is an internet connection. Here are just a few of our most popular e-Learning courses:

      Specific courses that will take your project management skills to that next level… This series includes four courses covering key areas of focus; technical, leadership, management and strategic skills to take you from good to GREAT! By the end of this series, you will have gained the necessary skills to propel your career forward.

      Learn the full spectrum of specific skills you need to manage IT projects - from initiating and planning, through to executing, monitoring and controlling and closing. Focus on managing risks of an IT project, including identifying the risks, documenting them and analyzing and developing appropriate and effective responses.

      Learn the fundamentals of managing projects, with a focus on preparing for the Certified Associate in Project Management (CAPM)® credential exam. Each module offers a concentrated review of the project management processes, and includes exercises, terms, and a set of exam practice questions.

      The participation, influence and support of your executive sponsor can impact your project’s or program’s success. Do you ever feel like your sponsor is ignoring your requests or advice? Improve your relationship with your sponsor by learning what information your sponsor considers valuable and what level of detail is appropriate when communicating with him or her.

      Are you looking for knowledge and resources to help you get ready for the CAPM® Exam? Learn along with Greg as he works with his mentor to learn the ten project management knowledge areas and five process groups of the PMBOK® Guide—Fifth Edition. By the end of this course, you will be ready to pass the CAPM exam!

      Help a new program manager apply appropriate program management standards to develop a financial framework as it applies to a realistic scenario. Finally, you will have the opportunity to reflect on how you should proceed when developing a financial framework for your program.

      Learn about the interrelationship between the program management domains with this 10-part series of online courses. Interactive exercises allow you to apply your skills as you revise documents, analyze data, make decisions, and build out engagement guidelines. For a full list of e-Learning On Demand courses, visit http://learning.pmi.org

    • What are the minimum system requirements?

      • Browser: Windows Internet Explorer 6, 7, and 8 , Firefox® 2.x (Note: Microsoft Internet Explorer 9, Firefox 4, and Firefox 5 are not currently compatible!)
      • Internet Connection: 56 KB Modem as minimum, 128 KB recommended
      • Memory: 256 MB memory minimum, 512 MB recommended
      • Operating System: Windows 2000, XP, or 7
      • Plug-in: Macromedia Flash 7.0 plug in
      • Processor: Pentium III
      • Speakers (optional): Multimedia speakers or headphones
      • Screen Resolution: The screen resolution for e-Learning products is 1024 X 768px
    • How long do I have to complete a PMI e-Learning course?

      You have one full year from the date of purchase to complete a course. If you complete the course before the year expiration, you will continue to have access to the course for one year from date of purchase. 

    • Are the PMI e-Learning courses available in any language?

      Most PMI e-Learning courses are only available in English, but check http://learning.pmi.org for translation availability. 

    • Do I have to be a credential holder to purchase a PMI e-Learning course?

      No, a PMI credential is not required to take an e-Learning course. However, only PMP®, PgMP®, PMI-ACP®, PMI-RMP® and PMI-SP® credential holders can earn PDUs. 

    • From where did the course content come?

      PMI e-Learning courses are created by PMI Instructional Designers in collaboration with volunteers or vendors, depending on the product. All characters are fictional, and are not intended to represent any persons either living or dead. Story lines are also fictional, and do not represent any actual industries, companies, projects or planned projects. Where possible, supporting information has been researched and an effort has been made to adhere to realistic facts to support project documentation and the user experience. 

    • Who do I call if I have questions about accessing the course?

      If you have questions about accessing the course, please contact PMI Customer Care:

      • +1 610 356 4600 (PMI Global Operations Center USA)
      • +31 320 239 539 (EMEA Service Center)
      • +65 6496 5501 (Asia Pacific Service Center)
      • +91 124 4517140 (India Regional Service Center)
    • Is there an instructor I can contact if I have a project management question?

      No. There is no instructor to contact if you have questions about the content of this course. We suggest using the PMBOK® Guide as a reference guide. 

    • Are there tests?

      Some courses contain a test; however all courses contain exercises and decision points. Scores are not recorded. You must complete each exercise and decision point to complete the course. You will receive full credit for the course when you complete it the first time. We encourage you to start the course again to explore all other e-Learning courses that PMI has to offer. Note that by re-running the course your PDU and CEU credit will not be affected. 

    • I saved the course site as a Favorite on my browser. When I attempted to access the site, I was presented with a login page. Why am I getting an error message with my login information?

      You must return to your My PMI page on pmi.org to access the course. Go to pmi.org, log in, go to My PMI, and Access your e-Learning Products. This will take you to My Homepage. Click on the title of the course you purchased in the Online Courses or Curriculum section.

    • What is the refund policy?

      Please contact PMI Customer Care at customercare@pmi.org for information regarding refunds. 

    PDUs/Contact Hours

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    • What PDUs can I earn from a PMI e-Learning course?

      Individuals with the PMP® and PgMP® credentials who successfully complete a PMI e-Learning course can claim the PDUs/Contact Hours and CEUs specified in the course description. The amount will vary by course. Individuals with the PMI-RMP®& PMI-SP® credentials should review the number of PDUs available to them before they purchase their course as the number of PDUs offered may differ depending on the course. 

    • How do I claim PDUs from the PMI e-Learning course?

      You will need to submit a claim following standard PDU claim submission procedures. 

    • What contact hours can I earn from the PMI e-Learning course?

      Individuals who successfully complete the course can claim the specified number of contact hours noted in the product description, if eligible.

    • Can a PMI e-Learning course be purchased if I have a 'suspended' status?

      Yes.

    Registration

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    • How do I register and take a PMI e-Learning course?

      You must be fully registered on PMI.org to purchase and access the course.

      • Go to PMI.org and log in using your pmi.org username and password
      • Click on “myPMI”
      • On the right hand side, click the “e-Learning Products” link
      • This will take you to My Homepage. Click on the title of the course you purchased in the Online Courses or Curriculum section.
    • Where can I purchase a PMI e-Learning course?

      The PMI e-Learning courses are available in the PMI.org Store. You can also find the courses in the Professional Development/e-Learning section. 

    • Where can I access the course after purchase?

      e-Learning A link to the PMI e-Learning course is available from the My PMI tab.

      • Go to PMI.org and log in using your pmi.org username and password
      • Click on “myPMI"
      • On the right hand side, click the “e-Learning Products” link
      • This will take you to My Homepage. Click on the title of the course you purchased in the Online Courses or Curriculum section.
    • Can I purchase a membership at the same time I purchase the course?

      Yes, you can purchase membership in Store at the same time you purchase a PMI e-Learning course. The membership discount will be applied to the course along with the membership. However, please note, the membership discount will not be applied to previously purchased Store products. 

    Functionality

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    • I clicked on Launch Course, but the course did not launch.

      Check to make sure that you have disabled your pop-up blocker. 

    • What happens if I exit the course before completion?

      You can exit the course at and your progress will be saved any time as long as you click on the Exit button within the course module.

    • How do I determine the status of my course?

      The My Transcript page, available from My PMI > Access Your Learning Products > My Homepage, displays the overall status of your course. When you purchase the course, your status will be "Not Started" or "Not Enrolled". Once you have accessed the course, the Status will change to "Started". When you have completed a module of the course, the Status will change to "Complete" for that module. Module status will show in the Curriculum page for this product. 

      You have access to this course for 1 year. After one year from your date of purchase, your access will expire and the hyperlinks allowing you to launch a module will not function, although the module titles will still display. 

    • Can I stop and start the course whenever I want?

      Yes, you may stop the course in the middle and return to it when you are ready. You can enter the course where you left off when you return to the course. 

    • Can I access the course after I complete it?

      Yes. You have one-full year from the date of purchase to complete the course. If you complete the course before the year expiration, you will continue to have access to the course for one year from date of purchase. 

    • Can I print or download the course?

      No, you cannot download the course. 

    Certificate

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    • Is there a minimum passing score?

      No. The only requirement to receive your certificate of completion for a PMI e-Learning course is to access every scene and complete every exercise and decision point in the course. Once you access the last page of the course, and exit to return to the My Transcript, you will receive access to a certificate of completion. 

    • Will I receive a certificate?

      You will receive a completion certificate once you complete the course. 

    • How soon after passing the course can I access the certificate?

      Your course "Status" on your Curriculum Page is updated within minutes. Once you complete the course, your Status will show as "Complete". This will activate the Download Certificate link. Please print a copy of the certificate for your records. The information needed to claim PDUs will be displayed in a separate document within the course curriculum. 

    • Where is the certificate located and how do I obtain a copy for my records?

      You may access the certificate from the My Transcript page, available at My PMI > Access Your Learning Products > My Homepage. Select My Transcript from My Workspace on the top menu. Click on the drop down menu and select Certificate and "Go" on the last module in the course to open the certificate. The certificate is available only in PDF format. You may print the certificate and download a copy to store electronically. 

    • I printed my certificate, but it is cut off. How can I print my certificate so it is not cut off?

      Make sure that the "Choose Paper Source by PDF page size" is NOT checked in the Print window. 

    • Is the PMBOK® Guideā€”Fourth Edition included with the course?

      The PMBOK® Guide—Fourth Edition is not included with most courses. However, a digital version of this standard is included with the Introduction to Project Management: Project Movie and Applying the Fundamentals of Project Management courses.