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Demand Management for a Franchisee IT Support Organization
- by David Scarola
An important topic not often talked about in the project management community is how to deliver solutions your customers actually want. But, what if your customers are not actually your customers? This paper describes a model for IT governance in a franchise organization. The outputs of the process outlined in this document are key inputs into the Initiating Process Group as described in the PMBOK® Guide.
Assessment and Priortization of Strategic Initiatives/Projects Using an Innovative Portfolio Management Software Solution
- by Fernando Arce and Joseph Bitran
Assessment and prioritization of competing strategic and operational projects are daunting tasks, particularly in view to their impact on the availability and performance of the enterprise's critical information systems and information technology infrastructures. This paper provides an overview of a strategic portfolio management software solution. Implemented at a major international bank as an innovative assessment and prioritization approach, this solution represents the critical success factors that apply to all projects and the performance standards and assessment rules expected by the stakeholders. The outcome of this experience is discussed and samples from the actual outputs are presented.
PPM Tool Selection and Implementation Considerations
- by Andy Soodek
Many organizations engaging in project and portfolio management automation focus too much attention on the tool itself and do not spend enough time planning the organizational and process transformation activities to drive real operational improvement, based on process best practices.