As Vice President, Customer Experience, Gregory helps PMI leverage data, tools, and people to know our customers with greater depth, act with greater impact, and ultimately deliver greater value. He leads the capability which includes the Customer Experience Design, Voice of Customer and CX Data, and CX Engagement teams. Gregory joined PMI in 2021 and brings a strong background in product, CX and UX strategy, design and management, as well as organizational change, shaping customer experiences and transforming product portfolios for growth at major multi-national organizations across the aerospace, financial services, and technology sectors.
Prior to PMI, Gregory’s early career focused on organizational change as an HR practitioner for Rolls-Royce and Change Management Consultant at Accenture. He spent eight years with American Express in various product and experience management roles, ultimately becoming Chief-of-Staff to the Head of Commercial Cards and Strategy Lead for the Corporate and Small Business segments. In Gregory’s most recent role before joining PMI, he co-founded the Customer Experience (CX) organization at Verisk, shaping the internal CX data and tool solutions, driving adoption amongst colleagues, and creating a CX and UX Design Center of Excellence.
Gregory lives in Atlanta with his partner Tom, their dog and two cats. He is a food lover, avid cook and even grows many ingredients at home. Gregory also loves traveling the world and experiencing new cultures, counting Ecuador, Turkey and Nepal amongst his favorite adventures. He has a B.S. in Business Management from Binghamton University and a M.S. in Organizational Behavior from the University of Illinois.