Project Management Institute Launches Alexa Skill to Enhance Customer Experience

Philadelphia, pa

Project Management Institute (PMI) today announced the launch of its first Alexa Skill for Customer Care to assist customers and members with additional support for its products and services. The new Alexa skill will perform a range of tasks to answer frequently asked questions, including requests for information on membership costs, renewals, benefits, and requirements needed for PMI certification programs. The new interface also has the unique ability to route users to PMI’s Customer Care Center either by phone Monday–Friday from 8 a.m. to 8 p.m. ET or by requesting an email with a chat link to access customer service 24/7.

“PMI has been undergoing a transformation to ensure that we are providing added value in a customer-centric way to the millions of project managers who rely on us,” said Sunil Prashara, President and CEO of Project Management Institute. “As artificial intelligence continues to evolve, we are committed to exploring and investing in voice technology and other AI skills that enable us to provide an experience that is conversational and compatible with our customers’ lifestyles. This powerful tool will enhance our customer service and digitally meet our members’ needs precisely when and where they wish.”

Conversational user interfaces and voice assistants are advancing at an exponential rate. According to Capgemini Research Institute, 40 percent of consumers will be using voice assistant technologies rather than mobile apps or websites in the next three years.

PMI plans to expand on the Alexa skill, including a customizable Flash Briefing and integrating user authentication through account linking for an even more personalized experience. Looking ahead, PMI is expanding its voice service to other devices such as Google Assistant, as well as adding conversational capabilities with messaging platforms such as WeChat and WhatsApp. This will provide customers around the globe even more ways to interface directly with PMI in the timeframe and channel that’s most convenient for them.

The PMI Customer Care Skill is now available to enable on Alexa-enabled devices via the Alexa Skill Store.

About Project Management Institute (PMI)

PMI is the leading authority in project management, committed to advancing the project management profession to positively impact project success. We empower professionals to excel in project management practices through our growing global community, knowledge sharing, and best-in-class certifications—driving positive change in organizations and communities. Since 1969, our unwavering mission has been to advocate for the profession by offering life-long learning and connections to sharpen high-demand skills. Today, PMI provides professionals at every stage of their career journey with the globally recognized standards, online courses, thought leadership, events, and tools they need to succeed. With 300 chapters around the world, PMI members can network, find mentors, access career opportunities, and learn from peers, working together to drive greater impact.

Visit us at www.pmi.orglinkedin.com/company/projectmanagementinstitute, facebook.com/PMInstitute, and on Twitter @PMInstitute.

Project Management Institute, PMI, and BRIGHTLINE are registered trademarks of Project Management Institute, Inc. All other trademarks are the property of their respective owners.

Media Contact:

MaryKate Dougherty

North America Communications Specialist

[email protected]