Helping Online Membership Applicants through Chat


Chat is one of the fastest growing communication channels in the world for customers. So when we wanted to help customers with our new online membership application, we leveraged our existing capabilities and added chat functionality to every page of the application. This expansion of chat has made it easier for those applying for PMI membership to get fast answers and successfully complete their application.

Membership Automatic Renewal Launches

PMI members asked us to make the process of renewing their membership easier, and we listened. A new feature enables our members to have their PMI and chapter memberships renew automatically each year.

This optional feature provides members with a higher level of convenience, payment information security, and continuous access to their valuable benefits. It’s also environmentally friendly, eliminating the need for a paper invoice.