VP of Operations Services


Position Overview:

Membership elected volunteer leader responsible for support of activities necessary for the day-to-day operations of the Board by providing centralized business services, volunteer management, and contract administration. Ensure all the functional area activities are in accordance with the chapter bylaws.

Qualifications (Prerequisites):

  • Minimum of 2 years PMI volunteer experience (1-year PMIWDC experience required). 
  • Minimum of 2 years volunteer and/or professional leadership experience. 


  • Providing requested services, materials and management support across functional areas.
  • Primary Liaison with the Association Management Company (AMC).
  • Negotiating and reviewing all Chapter Contracts.
  • Managing and providing oversight of all chapter contractual agreements and ensuring contracts are legally compliant.
  • Ensuring appropriate insurance coverage is maintained
  • Ensuring all chapter’s operational processes are documented and maintained.
  • Modifying processes as necessary to align with chapter’s goals.
  • Managing chapter’s internal support processes including but not limited to event management process, honoraria management, business cards and badge ordering. 
  • Providing records management services by recommending a naming convention and performing a periodic review of Document Repository to ensure documents are stored appropriately enabling effective collaboration.
  • Providing Project Management support to include risk analysis.
  • Maintaining chapter documentation and historical records in coordination with the Trustee.
  • Defining document management processes (content, retention, etc.).
  • Managing and overseeing the MOU process.
  • Maintaining all Chapter business meeting records (plans, budgets, status, etc.).
  • Maintaining records associated with Chapter assets.
  • Managing volunteers including recruiting, administration, development, retention, and recognition.
  • Managing the chapter’s volunteer recognition celebration.
  • Aligning Chapter processes for managing volunteer opportunities within the PMI® Volunteer Relationship Management System (VRMS).