PMIWDC Industry Insights | Let’s Get Intentional About Behavior Change Adoption & Sustainability

Decades of research show that the majority of improvement initiatives fail to meet performance expectations. We believe this performance expectation disconnect occurs because:

  • Lack of leadership involvement and ongoing, effective engagement
  • Specific desired behavior changes are not adequately identified and prioritized

Typically, we see organizations speaking about behavior in a generalized manner. They use “behavioral” clichés and general behavioral statements and do not define specific, pinpointed leader and performer desired behaviors. Behavioral Science (Behavior is defined as “what I say or do”) complements Change Management’s focus on people’s thoughts, feelings, and attitudes.

It is Behavioral Science that has the most immediate impact on behavior change adoption and sustainability. It has been demonstrated that an integrated approach (Behavioral Science and Change Management) improves user change acceptance and yields more sustainable results, especially in white-collar, technical, service, and professional environments.

This presentation takes a practitioner’s viewpoint focusing on Behavioral Science key concepts and selected tools applicable to both the participants’ personal leadership behaviors as well as their change initiative project management roles and responsibilities.

Download the Preread Exercise "Pinpointing Behavorial Cliche"

About the Speaker

Paul Fjelsta Headshot

Paul Fjelsta

Over forty years of consulting, Paul has assisted Fortune 1000 clients measurably improve quality, costs, and productivity through development and delivery of major change programs focused on business process improvement, technology deployment, and leadership development. Paul’s journey began with a focus on applying Deming and Japanese TQC methodologies. In the ‘90s, Paul joined The Rummler-Brache Group (RBG) delivering engagements utilizing RBG’s Best Practice Business Process Improvement methodology (clients included 3M, Applied Materials, Brown & Root, Cargill, Chevron, Citibank, Haliburton, H-P, Imation, Kraft Foods, Toyota, and the US Intelligence Community). Paul launched accomplir®, Inc. in 2003 to develop next-generation improvement toolsets integrating Behavior Management (Behavioral Science) into process improvement. Over the last ten years, these “integrated methodologies” (Behavioral Business Process Improvement SM, Behavioral Business Process Management SM, Sustainable Lean Sigma SM, and Business-Driven Technology Deployment SM) have been used in numerous engagements to improve change initiative people-dimension outcomes, results, and ROI.

Event Details

Date & Time

15 February 2022

6:00 PM - 7:00 PM (EST-05:00)

Location

Virtual

Virtual Event

PDUs

1 Leadership