PM Point Of View #55. Volunteer Management


Managing Volunteers is key to the success of nonprofits and associations. In this episode of PM Point of View, host Kendall Lott talks with three Volunteer Management experts on the importance, the components, and the impact of good volunteer management. Listeners will learn about ways that volunteer managers can support their organization as well as their volunteers. This might include a rigorous onboarding process; keeping volunteers aligned with the organization's mission; matching volunteers with suitable positions, and collecting data so managers can track Return on Volunteer Investment. Factors such as Risk Management and Volunteer Retention are also discussed.

Listen, learn, and get a free PDU!


PDU Information

Use the following information in PMI’s CCRS system to register the PDUs for this podcast:

  • PDU Category: Online or Digital Media
  • Provider Number: 4634
  • PDU Claim Code: 4634114XUE
  • Activity Number: PMPOV0055
  • PDUs for this episode: 1

About the Speaker

Jennifer R. Bennett, CVA joined VolunteerMatch to formalize and manage the organization’s volunteer engagement program. With her breadth of experience she is well qualified to help VolunteerMatch’s community of Nonprofits better recruit and engage volunteers.

She shares her knowledge with volunteer managers through the webinars found on the Learning Center, in newsletters and blog entries, and in person at conferences around the country.

She’s a strong believer in the importance of engaging volunteers in meaningful work and was certified in Volunteer Administration in 2009, and joined the Board of the Council for Certification in Volunteer Administration in 2012, and is the current Board Chair.

She has also been an active volunteer all her life, and currently volunteers with Project Homeless Connect in San Francisco, and sits on the Steering Committee of the Friends of the California Academy of Sciences. She holds a B.A. from Randolph-Macon Woman's College in Lynchburg, VA.
Teri Johnson is the Vice President, Volunteer Engagement for The Leukemia & Lymphoma Society.  In her role with this national non-profit she is developing volunteer engagement strategy and programming that allows volunteers to be true partners to staff in efforts to fundraise, fuel mission and so much more. 

Prior to joining LLS, Teri served as Senior Vice President, Strategic Partnerships, Training and Consulting, at the Points of Light Foundation. In that role, she built strategic partnerships with national and international organizations to further volunteerism, including volunteer engagement strategy and resources development, training, consulting and overseeing national volunteer conferences.

Prior to Teri’s role at the Points of Light Foundation, she served as Manager, Corporate Responsibility, at Hilton Worldwide. During that time, she developed innovative solutions to build a global business aligned volunteer culture for 350,000 team members across 92 countries. By establishing a cohesive volunteer culture aligned with business objectives, she helped launch and grow Hilton’s Global Week of Service by 83 percent in just one year.  Additionally she developed an internal grant program to connect team members to local nonprofits and built the disaster philanthropy program for team members and HHonors members.

Volunteering is Teri’s passion, in her own volunteer roles she’s served with National Charity League, Bridges Charter School (CA), James Madison Band Boosters, CCVA (board), Growfund (board) and continues to give back in her local community.

Valerie Pisierra has been working with volunteers for over 20 years. As a military spouse living and working overseas for 16 years, volunteering and organizing nonprofit groups has been a large part of her career. Currently the Executive Director for Loudoun Cares, a Leesburg VA based nonprofit that connects residents and nonprofits, Valerie has worked with student and parent organizations, as well as, the European organization Americans Working Around the Globe (AWAG) that focuses on training and connecting volunteers. She holds a BS and MBA in Business Management and has worked in the special education field and facilitated graduate level courses over her career. She has received numerous awards for her own volunteer efforts and knows what it is like to be on both sides of the volunteer equation.