In this episode, organizational change consultant and expert Agilista Leila Rao grounds us in the reality that investing in people is central to successful Agile transformation. While we’re often distracted by the allure of “Agile theater,” genuine system improvements are generated through transparency and awareness. Rao articulates that Agile is how we make human truths and values—such as openness, empowerment, trust and courage—viable in the workplace. Optimizing the customer experience as a whole by playing to the strengths of each individual part roots us in addressing how we each connect to the bigger purpose at hand.
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