Project Management Institute

Eight Inc. Tomorrow's Human Experience: Birth of Monochannel

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Affiliate Event

03 June 2020

10:00am - 11:00am PST


The sun is setting on omnichannel, and a new paradigm is taking shape: the end of channels as we know them. For today’s customers—who are increasingly digital-native—it’s meaningless to distinguish between digital and physical. We expect seamless experiences no matter the context: we expect a ‘monochannel' experience.