Eight Inc. Tomorrow's Human Experience: Birth of Monochannel
03 June 2020
10:00am - 11:00am PST
The sun is setting on omnichannel, and a new paradigm is taking shape: the end of channels as we know them. For today’s customers—who are increasingly digital-native—it’s meaningless to distinguish between digital and physical. We expect seamless experiences no matter the context: we expect a ‘monochannel' experience.