Coaching and Boosting Performance with Carlene Szostak

What You Will Learn

Upon completion of this training, learners will be able to:

  • Identify their personal communication and coaching style.
  • Describe their strengths and weaknesses and those of others, using personality analysis tools such as True Colors®.
  • Successfully identify personal and professional motivation or drivers, allowing them to lead rather than just manage projects. 


Project management often involves coaching team members who are not as experienced or skilled in their trade as one would hope, in addition to working collectively or even collaborating for the best team output and project results. The point of failure for many unsuccessful project executions is often individuals who lack critical skills, forcing the project manager or other team members to undertake most of the work individually.

Incorporating True Colors InternationalTM material, learners will understand the distinctive ways in which different personalities approach communication and their individual performance. You will learn how to promote open, honest conduct by understanding and appreciating different communication contributions and approaches. The content is designed to allow each individual to become more effective in building performance, removing roadblocks, and incorporating team member skill building throughout the project duration. In addition, this training will help you acquire critical information and identify the leadership traits necessary to better manage resources and complete projects successfully.

Attendees will be asked to complete a True Colors International™ assessment during the training, and results will be incorporated in real time in the session. True Colors® is an engaging personal learning tool that uses four colors (orange, gold, green, and blue) to represent each of the temperament/personality types. The cost of the assessment is included in the training fee.



    • Welcome and Objectives
    • Introductions
      • What Is Coaching?
      • What is it?
      • Boss versus coach
      • What makes a good coach?
      • Role of coach
      • Five secrets to success
      • Benefits of coaching
    • Learning Check
    • Interpersonal Skills
      • What is communication?
      • Communication principles
      • Communication process
      • Noise
    • Communication Process
      • Three parts of communication
      • Cultural sensitivity
      • Check for understanding
      • Seeking participation
    • Active Listening
      • The art of listening
      • Hearing versus listening
      • Listening dilemma
    • Questioning
      • Five types of questioning
      • Asking questions in coaching sessions
    • Learning Check
    • Putting It All Together
    • True Colors®
    • Wrap-Up and Next Steps
    • Questions

PDU Allocation Table

The table below displays the number of professional development units (PDUs) awarded for each PMI® credential, as they align to the PMI Talent Triangle®. Power Skills and Business Acumen PDUs apply evenly across all credentials and Ways of Working PDUs apply only to specific credentials. PDUs will be added in full to all eligible credentials. *Please note that the asterisked row below applies to the PMI® Agile Certification Journey and includes Disciplined Agile® Scrum Master (DASM), Disciplined Agile® Senior Scrum Master (DASSM), Disciplined Agile® Coach (DAC), and Disciplined Agile® Value Stream Consultant (DAVSC) certifications.
Ways of Working Power Skills Business Acumen Total
CAPM® / PMI-CP™ / PMP® / PgMP® 0 7 0 7.00
PMI-ACP® / Agile* 0 7 0 7.00
PMI-SP® 0 7 0 7.00
PMI-RMP® 0 7 0 7.00
PfMP® 0 7 0 7.00
PMI-PBA® 0 7 0 7.00
Ways of Working Power Skills Business Acument Talent Triangle



Carlene Szostak

Carlene Szostak is a noted speaker, educator, author and business leader. No matter which hat she’s wearing, her goal is simple – to empower individuals to differentiate themselves and drive measurable results through game-changing actions. Throughout her career, Carlene has worked with organizations across a wide range of industries, from cyber security and manufacturing, to government and professional sports teams. Currently a principal of Quintina Solutions LLC, a global strategic organization, she helps organizations develop succession plans, manage projects effectively and build strategies for the future. When she isn’t working, you’ll find Carlene researching her next book, walking her dog and hunting down the perfect wave while sipping wine at sunset.


Training Information

23 October 2023
Start Time
8:00 AM
1 Day


Member Price
(US$705.00 before 11 September)
Nonmember Price
(US$910.00 before 11 September)
Government Price
Student Price

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