Critical Tools and Strategies for Virtual Teams with Carlene Szostak

What You Will Learn

Upon completion of this training, learners will be able to:

  • Review the value of virtual teams over traditional teams for the organization.
  • Formulate techniques for monitoring performance and accountability of team members.
  • Illustrate what “good” and effective virtual teams look like and communicate techniques employed..


How does one play “nice in the sandbox” if your sandbox is down the block, in another city, or on the other side of the world?

How do you move your project forward if the physical location of individual team members does not allow you to meet with them or other key individuals in person? How can you deal effectively with scattered remote locations, global time zones, differing cultures, and even “glitchy” communication platforms? Difficult? Yes, but not impossible! You are not alone. Virtual teams have become a normal part of mainstream corporate operations and have magnified the communication challenges that project managers face when trying to effectively drive a project forward.

In this training, we will examine the interplay between human factors, technology, and communication rigors. The training includes sharing global best practices in solving such problems and creating effective virtual teams. This training is packed with interactive activities, team-building techniques, and performance metrics that can be used to align a virtual team toward both the project goals and the overarching company culture.

Distinctions between high-performance teams and “work groups” will be discussed, along with techniques for creating successful business outcomes in an often geographically dispersed work environment.



    • Welcome and Objectives
    • Introductions
    • Virtual Teams Versus Traditional Teams
    • Current Virtual Teams
    • The Basics
    • The Next Generation
    • Communication Styles and Strategies
    • Goal Setting and Accountability
    • Managing Performance Feedback and Coaching
    • Rewards and Recognition
    • Wrap-Up and Questions

PDU Allocation Table

The table below displays the number of professional development units (PDUs) awarded for each PMI® credential, as they align to the PMI Talent Triangle®. Power Skills and Business Acumen PDUs apply evenly across all credentials and Ways of Working PDUs apply only to specific credentials. PDUs will be added in full to all eligible credentials. *Please note that the asterisked row below applies to the PMI® Agile Certification Journey and includes Disciplined Agile® Scrum Master (DASM), Disciplined Agile® Senior Scrum Master (DASSM), Disciplined Agile® Coach (DAC), and Disciplined Agile® Value Stream Consultant (DAVSC) certifications.
Ways of Working Power Skills Business Acumen Total
CAPM® / PMI-CP™ / PMP® / PgMP® 0 3.5 3.5 7.00
PMI-ACP® / Agile* 0 3.5 3.5 7.00
PMI-SP® 0 3.5 3.5 7.00
PMI-RMP® 0 3.5 3.5 7.00
PfMP® 0 3.5 3.5 7.00
PMI-PBA® 0 3.5 3.5 7.00
Ways of Working Power Skills Business Acument Talent Triangle



Carlene Szostak

Carlene Szostak is a noted speaker, educator, author and business leader. No matter which hat she’s wearing, her goal is simple – to empower individuals to differentiate themselves and drive measurable results through game-changing actions. Throughout her career, Carlene has worked with organizations across a wide range of industries, from cyber security and manufacturing, to government and professional sports teams. Currently a principal of Quintina Solutions LLC, a global strategic organization, she helps organizations develop succession plans, manage projects effectively and build strategies for the future. When she isn’t working, you’ll find Carlene researching her next book, walking her dog and hunting down the perfect wave while sipping wine at sunset.


Training Information

24 October 2023
Start Time
8:00 AM
1 Day


Member Price
(US$705.00 before 11 September)
Nonmember Price
(US$910.00 before 11 September)
Government Price
Student Price

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