Team Member Engagement: Alignment Up, Down, and Across the Organization with Carlene Szostak

Upon completion of this training, learners will be able to: 

• Identify and investigate sources of both positional and personal power and influence in an organization.
• Maximize both team and personal efficiency using the power of personality.
• Manage and lead more fluidly across departments when lines of authority and responsibility are absent or vague.

Organizations are complex! As a project manager, your role frequently involves motivating and managing outside your direct span of control. Building tiers of cooperation between individuals and departments can reduce stress and add value to the entire organization. Often, creating a sphere of influence can include identifying upstream and downstream internal customers and building a clear understanding of their personalities, including styles of work and personal motivations to create open communication and identify specific actions you can take to manage projects and build opportunities for collaboration.

This training, based on internal customer service fundamentals, will allow you to specifically identify and incorporate techniques, address perceptions, and set expectations of others. It is designed for team members who deal primarily with internal customers. You will have the opportunity to learn and practice proven techniques to better manage expectations, service internal customers, and discover how to keep communication flowing.