How to Capture Customer Requirements and Develop Project Scope with Greg Githens

What You Will Learn

Upon completion of this training, learners will be able to:

  • Identify techniques for capturing both spoken and unspoken requirements.
  • Ask better questions and ask them more effectively.
  • Recognize characteristics of high-quality written requirements (customer centric, organized, verifiable, traceable, complete, etc.).


How can you better satisfy your customers’ needs, manage their expectations, banish scope creep, and assure project success? By capturing correct and complete project requirements!

This popular training provides pragmatic techniques for capturing, specifying, and managing requirements as part of a successful requirements management process. You will increase your skill in speeding delivery of the right solution and develop insights that can help you delight your customers with innovative solutions. It is rich with examples that will help you recognize good practices. You will learn fundamental concepts and practices through a step-by-step case study exercise. This training is applicable to any kind of project, not just software and systems. 



    • Recognizing Common Pitfalls in Project Requirements Capture
    • How to Distinguish Wants From Needs
    • How Requirements Fit to the Project Triple Constraint
    • Why Distinguish Features From Benefits?
    • Who Is Responsible for Determining Project Requirements?
    • Why “Capture” Is a Better Word Than Gather
    • Qualities of Good Requirements (solution free, verifiable, organized, etc.)
    • Organizing Requirements With the Vee Model
    • Introduction to Functional Analysis
    • Stakeholders, Customers, and “Jobs to Be Done”
    • Thinking Strategically and Anticipating Future Stakeholder Needs
    • The Distinction Between Validation and Verification
    • Leadership Is Leading With Questions
    • Design Thinking
    • A Better Way to Manage Due Dates and Deadlines
    • Good Questions to Ask
    • Avoiding “Solutioneering”
    • Probe for Metrics
    • Building Rapport
    • The ESP Model of Interviewing
    • Practice Customer Interview
    • The Three Kinds of Scope
    • Use Cases
    • Functional Analysis
    • Organizing Requirements Documents 
    • Specifying Detailed Requirements
    • Quality Criteria for Requirements
    • Using Stories to Develop Projects

Greg presented the material in a clear and concise way. Very engaging and keeping the energy level up!

Excellent presentation and the instructor was well-versed in the material.

PDU Allocation Table

The table below displays the number of professional development units (PDUs) awarded for each PMI® credential, as they align to the PMI Talent Triangle®. Power Skills and Business Acumen PDUs apply evenly across all credentials and Ways of Working PDUs apply only to specific credentials. PDUs will be added in full to all eligible credentials. *Please note that the asterisked row below applies to the PMI® Agile Certification Journey and includes Disciplined Agile® Scrum Master (DASM), Disciplined Agile® Senior Scrum Master (DASSM), Disciplined Agile® Coach (DAC), and Disciplined Agile® Value Stream Consultant (DAVSC) certifications.
Ways of Working Power Skills Business Acumen Total
CAPM® / PMI-CP™ / PMP® / PgMP® 8 3 3 14.00
PMI-ACP® / Agile* 1 3 3 7.00
PMI-SP® 0 3 3 6.00
PMI-RMP® 0 3 3 6.00
PfMP® 0 3 3 6.00
PMI-PBA® 6 3 3 12.00
Ways of Working Power Skills Business Acument Talent Triangle



Gregory D. Githens PMP

Greg Githens’ mission is to upskill individuals to make positive impact by delivering useful ideas and new perspectives. His engaging enthusiastic style has earned him the reputation as one of PMI’s most popular speakers.

Greg is the author of How to Think Strategically: Sharpen Your Mind. Develop Your Competency. Contribute to Success. This highly rated book explains that strategic thinking is an individual competency composed of 20 microskills. Because strategic thinking is rare and valuable, those who demonstrate it have more value to their organizations and are more promotable.

Greg has been a featured speaker at PMI congresses, PMI chapters, The Management Roundtable, and elsewhere. He holds a master’s degree in business administration from Bowling Green State University (USA) and a master’s degree from Miami University (USA).

Training Information

23 - 24 October 2024
2 Days


Member Price
(US$1385.00 before 9 September)
Nonmember Price
(US$1585.00 before 9 September)
Government Price
Student Price

Not a PMI Member?

Become a member and take advantage of the knowledge and networking available near you through local PMI chapters.

Join PMI