Integrating People, Organizational and Technical Skills: The Complete Project Manager with Randy Englund and Alfonso Bucero

What You Will Learn

Upon completion of this training, learners will be able to: 

  • Demonstrate the 12 necessary people skills to become more complete as project managers, lead change, resolve conflicts, and enhance on-the-job performance.
  • Through an assessment of skills and environments, sharing examples and case studies, and identifying proven practices, apply different approaches to leading and managing projects.
  • Integrate what needs to be done to negotiate, sell, and achieve more optimized project outcomes, especially in complex and political environments.


Difficult times and the challenges of operating virtually make personal skills even more critical. Effective communication, motivation, and interaction among team members and stakeholders all increase in importance.

Seeking the missing ingredients to move from good to great? Looking to move beyond the plateau and find the next generation of skills, mindsets, and processes to transform your performance as a project manager or sponsor? This training will demonstrate how to integrate key people with team, business, technical, and organizational skills. You will develop the leadership, learning, means, and motivation to advance both personally and professionally.

Case studies and practice sessions help you learn from one another and gain knowledge about successful practices. Through the sharing of insights, experiences, attitudes, examples, stories, passions, persistence, and patience that motivate action, project professionals can develop and apply these practices up, across, and down the organization, especially in politically charged situations. The will develop project management immunity to not only survive but also prosper in these pandemic times.



    • Introduction and Objectives
    • Leadership and Management Skills
      • Defining a multilevel set of competencies
      • Leading versus managing
      • Managing executives
      • Listening
      • Example: Managing up the organization
    • Personal Skills 
      • Changing attitude
      • Assessing aptitude
      • Applying passion, persistence, and patience
      • Identifying influence skills
      • Dealing with chaos and the role of purpose and networking
      • Example: Assessing emotional intelligence
    • Negotiating Skills
      • Building awareness—do it every day
      • Adopting principled style
      • Applying 10 rules of negotiating
      • Make it win-win
      • Example: Negotiating project objectives with the sponsor
    • Political Skills
      • Politics are everywhere
      • Understanding power and politics
      • Dealing with conflicts
      • Speaking truth to power
      • Practice developing a political plan
      • Navigating through political minefields
      • Example: Dealing with stakeholders, especially difficult ones
    • Conflict Management Skills
      • Identify type
      • Take action
      • Resolve conflicts
      • Sharing resolution suggestions
    • Project Management Skills
      • Defining success and creating a vision
      • Identifying controls or results 
      • Cultivating competencies
    • Humor and Fun Skills
      • Using humor
      • Making fun a priority
      • Powering up your interaction quotient—frames of reference and dialogue
      • Sharing examples 
    • Environment Skills
      • Assessing the environment
      • Understanding revitalization and validation
      • Force field exercise
    • Organizational Management Skills
      • Perfect organizational storm
      • Shifting from “toxic” to “green”
      • Operating across the organization’s process
    • Change Management Skills
      • Identify resistance to change
      • Stages of change
    • Sales Skills
      • The sales process
      • Sales presentations
      • Features, benefits, advantages
      • Dealing with objections
      • Getting closure
      • Example: Selling the project management plan to key stakeholders
    • Market/Customer Knowledge
    • Close: Taking Action
      • Understanding customers and markets
      • Mapping leadership, learning, means, and motivation
      • Preparing and presenting action plans

The instructors were very knowledgeable and able to tie all project management information together in real world situations.

Very informative and practical information that I can immediately put into practice. Very engaging course and enjoyed the class!

The course effectively provided a holistic approach to project management that I found immensely beneficial. The instructors' knowledge and expertise were evident throughout the course. They enthusiastically conveyed the content and deeply understood the subject matter. The course not only equipped me with valuable project management skills but also instilled a sense of confidence in my abilities.

PDU Allocation Table

The table below displays the number of professional development units (PDUs) awarded for each PMI® credential, as they align to the PMI Talent Triangle®. Power Skills and Business Acumen PDUs apply evenly across all credentials and Ways of Working PDUs apply only to specific credentials. PDUs will be added in full to all eligible credentials. *Please note that the asterisked row below applies to the PMI® Agile Certification Journey and includes Disciplined Agile® Scrum Master (DASM), Disciplined Agile® Senior Scrum Master (DASSM), Disciplined Agile® Coach (DAC), and Disciplined Agile® Value Stream Consultant (DAVSC) certifications.
Ways of Working Power Skills Business Acumen Total
CAPM® / PMI-CP™ / PMP® / PgMP® 8 12 8 28.00
PMI-ACP® / Agile* 0 12 8 20.00
PMI-SP® 0 12 8 20.00
PMI-RMP® 0 12 8 20.00
PfMP® 0 12 8 20.00
PMI-PBA® 0 12 8 20.00
Ways of Working Power Skills Business Acument Talent Triangle



Randy Englund

Randy Englund shares his many years of experience, as a senior project manager and practitioner for 22 years at Hewlett-Packard Company, and now as executive consultant for the Englund Project Management Consultancy ( Whether teaching university courses or PMI seminars, he delights in creating memorable experiences, using multimedia, interactive discussions, and a systems approach to organizational learning. These derive from work in a corporate Project Management Initiative at HP, whose purpose as a project office was to lead the continuous improvement of project management across the company, and from leading workshops worldwide and consulting with product developers on a variety of cross-organizational projects. As a firm believer in action learning and sharing experiences, his insights and style “bring the concepts from way up there, to right down here, equip you with the tools, and empower you to act.” Randy co-authored the best-selling business/management books Creating an Environment for Successful Projects, Creating the Project Office, The Complete Project Manager, The Complete Project Manager’s Toolkit, and Project Sponsorship. PMI awarded Randy with the Distinguished Contribution Award in 2013 and the Eric Jenett Project Management Award of Excellence in 2018.


Alfonso Bucero PMP, PMI Fellow

Alfonso Bucero is the founder and managing partner of BUCERO PM Consulting ( He was a senior project manager at Hewlett-Packard Spain for 13 years. Alfonso was the founder, sponsor, and president of PMI Barcelona Spain Chapter, a member of the CoPAT for PMI EMEA 2005-6 congresses and the president of PMI Madrid Spain Chapter. He graduated from the “Leadership Institute Master Class" of 2007. Alfonso has a computer science engineering degree, is a PhD candidate, and has 28 years of practical experience managing and consulting on projects worldwide. As a project management believer, he defends passion, persistence, and patience to achieve project success. From managing projects across Europe, Alfonso shares many real case studies and a fun attitude with seminar participants. In addition to co-authoring Project Sponsorship and The Complete Project Manager, Alfonso authored The Influential Project Manager and Today is a Good Day: Attitudes for Achieving Project Success. PMI awarded Alfonso with the Distinguished Contribution Award in 2010, the PMI Fellow in 2011, and Eric Jenett Project Management Award of excellence in 2017.

Training Information

19 - 22 August 2024
4 Days


Member Price
(US$2745.00 before 8 July)
Nonmember Price
(US$2945.00 before 8 July)
Government Price
Student Price

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