NEW! The Hidden Power of Conflict - Unlocking Better Outcomes in Your Projects with Erin Ramirez
What You Will Learn
Upon completion of this training, participants will be able to:
- Recognize common sources and early signs of conflict in project environments.
- Assess conflict styles and adapt your approach using a practical framework.
- Apply communication strategies to de-escalate tension and manage tough conversations.
- Use structured techniques to resolve conflicts across teams and stakeholders, including learning a framework you can use at work.
- Build confidence in leading conversations that strengthen clarity, trust, and collaboration.
Description
Conflict, when handled well, can be one of your greatest tools for building trust, making better decisions, and driving stronger project outcomes. The best project managers do not avoid conflict. They master how to handle it and move through it.
In this dynamic, hands-on 2-day workshop, you’ll go beyond surface-level communication tips and develop a practical, personalized conflict resolution toolkit grounded in real-world project scenarios. You’ll walk away with strategies to prevent conflict, navigate high-stakes conversations, and lead your team through tension without losing focus or momentum.
Quickly identifying the root causes of conflict before they escalate. Adapting your approach to manage different conflict styles and personalities. Turning difficult moments into opportunities for collaboration, clarity, and better results, and staying grounded, composed, and effective in high-pressure situations.
Whether you are mediating between team members, negotiating with stakeholders, or managing your own stress in the face of competing demands, this workshop will equip you with the mindset and skills to lead through conflict and come out stronger on the other side.
AGENDA
- Module 1: Understanding Conflict
Identify sources of conflict, recognize early warning signs, and apply conflict diagnosis through a case study.
Module 2: Conflict Styles and Adaptability
Explore different conflict styles, complete a self-assessment, and practice adapting responses through breakout activities.
Module 3: Communication Skills for Conflict
Develop key communication techniques for de-escalating tension and practice structured conversation models. - Module 4: Structured Conflict Resolution Techniques
Apply the Interest-Based Relational Approach (IBR) framework to resolve conflict (breakout activity and group reflection).
Module 5: Leading Through Conflict
Strengthen personal leadership in conflict situations, self-reflect, and build a team-based "Leader's Conflict Guide."
Final Reflection and Personal Action Plan
Develop an individual conflict resolution action plan, accountability, and review resources for ongoing growth.
PDU Allocation Table
| Ways of Working | Power Skills | Business Acumen | Total | |
|---|---|---|---|---|
| CAPM® / PMI-CP™ / PMP® / PgMP® | 8 | 4 | 2 | 14.00 |
| PMI-ACP® / Agile* | 0 | 7 | 0 | 7.00 |
| PMI-SP® | 0 | 7 | 0 | 7.00 |
| PMI-RMP® | 0 | 7 | 0 | 7.00 |
| PfMP® | 0 | 7 | 0 | 7.00 |
| PMI-PBA® | 0 | 7 | 0 | 7.00 |
 |  |  |  |
Instructor(s)
Erin Ramirez
Throughout her career, she has trained leaders and teams across industries, ranging from small businesses to Fortune 500 companies, to strengthen their people skills, improve adaptability, and lead change with greater clarity and impact. As the former Head of Enterprise Change Readiness for a global Fortune 500 company, she brings firsthand expertise in aligning strategy, people, and outcomes to achieve sustainable success.
As a trainer, speaker, coach, and advisor, she equips organizations with the practical tools and leadership skills needed to move beyond day-to-day busy work and begin to get real traction, accelerate adoption and deliver meaningful returns on their initiatives.