Mixing and Managing Generations with Carlene Szostak

What You Will Learn

Upon completion of this course, participants will be able to:

  • Analyze and appraise current generational trends in the workplace.
  • Identify generational differences and similarities and practice leading teams with this knowledge.
  • Design an action plan addressing issues around diversity and corporate culture, allowing them to successfully lead, rather than manage, projects.


For the first time in history, there are four generations actively engaged in today’s workplace. This complex mixture of workers, each with its own set of characteristics, motivations, and skill sets, can often lead to misunderstandings and complicate—or even jeopardize—the management of projects. 

In the end, the key to delivering any project successfully comes down to the “human” factor. The skills required to successfully manage and motivate across generations requires project managers to possess high levels of self-awareness and the ability to empathize and build unambiguous trust. Understanding how different generations of workers relate, are motivated, and engaged is critical to the individual project manager’s success.

This training will analyze the wants, needs, and desires of each of the generations: what influences them; how that may affect the way they work; and how priorities are formed. In addition, this training will also share the top five ways to “play nice in the sandbox” and keep intergenerational conflict in the workplace from derailing the organization’s goals.

  • Welcome and Objectives 
  • Introductions 
  • Characteristics of Four Generations 
    • Why are we the way we are? 
    • Generations defined 
    • What generation are you? 
    • Generation statistics 
  • Communication Styles and Strategies 
    • What is communication? 
    • How we spend our time 
    • Basic communication principles 
    • Communication among the generations 
    • Social media and emoticons 
    • Why social media works at work 
  • Managing Performance 
    • Generations’ work style characteristics 
    • Performance expectations 
    • SMART goals 
  • Learning and Development 
    • Generations’ learning and development (L&D)
    • L&D tips 
  • Rewards and Recognition 
    • Guidelines for rewards and recognition 
    • Generations’ recognition and rewards 
  • Feedback and Coaching 
    • What is a coach? 
    • Boss versus coach 
    • What makes a good coach? 
    • Feedback and coaching for four generations 
    • Seven strategies for managers 
  • Wrap-Up and Questions: Apply Your Learning

PDU Allocation Table

The table below displays the number of professional development units (PDUs) awarded for each PMI® credential, as they align to the PMI Talent Triangle®. Power Skills and Business Acumen PDUs apply evenly across all credentials and Ways of Working PDUs apply only to specific credentials. PDUs will be added in full to all eligible credentials. *Please note that the asterisked row below applies to the PMI® Agile Certification Journey and includes Disciplined Agile® Scrum Master (DASM), Disciplined Agile® Senior Scrum Master (DASSM), Disciplined Agile® Coach (DAC), and Disciplined Agile® Value Stream Consultant (DAVSC) certifications.
Ways of Working Power Skills Business Acumen Total
CAPM® / PMP® / PgMP® 0 7 0 7.00
PMI-ACP® / Agile* 0 7 0 7.00
PMI-SP® 0 7 0 7.00
PMI-RMP® 0 7 0 7.00
PfMP® 0 7 0 7.00
PMI-PBA® 0 7 0 7.00
Ways of Working Power Skills Business Acument Talent Triangle



Carlene Szostak

Carlene Szostak is a noted speaker, educator, author and business leader. No matter which hat she’s wearing, her goal is simple – to empower individuals to differentiate themselves and drive measurable results through game-changing actions. Throughout her career, Carlene has worked with organizations across a wide range of industries, from cyber security and manufacturing, to government and professional sports teams. Currently a principal of Quintina Solutions LLC, a global strategic organization, she helps organizations develop succession plans, manage projects effectively and build strategies for the future. When she isn’t working, you’ll find Carlene researching her next book, walking her dog and hunting down the perfect wave while sipping wine at sunset.


Training Information

17 April 2023
Start Time
8:00 AM
1 Day


Member Price
(US$705.00 before 6 March)
Nonmember Price
(US$910.00 before 6 March)
Government Price
Student Price

Not a PMI Member?

Become a member and take advantage of the knowledge and networking available near you through local PMI chapters.

Join PMI