NEW! The Engaged, Empowered, and Happy Stakeholder with Carl Pritchard

What You Will Learn

Upon completion of this training, learners will be able to:

  • Establish a baseline of satisfaction with stakeholders.
  • Recognize where stakeholders belong in the engagement matrix.
  • Identify strategies to make stakeholders more appropriately engaged.


From defining where the term stakeholder comes from to determining how best to manage each group and subgroup of stakeholders, this training examines the classic salience model for stakeholder engagement and the conversation that we need to have with each of them. Are they satisfied? Are you working to keep them satisfied? Project managers may play a role in helping others achieve their goal of being truly happy. Our job is largely to not get in the way of their happiness. It’s also to ensure that they’re clear that our intent in working with our stakeholders is supportive, genuine, and empathetic. Given our roles as counsel and guide for our stakeholders, we have the opportunity to enhance the project relationship and engage our stakeholders accordingly.



    • Creating a Stakeholder Lexicon and Applying It to Stakeholders
    • Defining Stakeholder Satisfaction and Our Role in Keeping Them There
    • Building on Satisfaction and Moving Toward Delight
    • Becoming True Counselors for Our Stakeholder Base

PDU Allocation Table

The table below displays the number of professional development units (PDUs) awarded for each PMI® credential, as they align to the PMI Talent Triangle®. Power Skills and Business Acumen PDUs apply evenly across all credentials and Ways of Working PDUs apply only to specific credentials. PDUs will be added in full to all eligible credentials. *Please note that the asterisked row below applies to the PMI® Agile Certification Journey and includes Disciplined Agile® Scrum Master (DASM), Disciplined Agile® Senior Scrum Master (DASSM), Disciplined Agile® Coach (DAC), and Disciplined Agile® Value Stream Consultant (DAVSC) certifications.
Ways of Working Power Skills Business Acumen Total
CAPM® / PMI-CP™ / PMP® / PgMP® 0 4 0 4.00
PMI-ACP® / Agile* 0 4 0 4.00
PMI-SP® 0 4 0 4.00
PMI-RMP® 0 4 0 4.00
PfMP® 0 4 0 4.00
PMI-PBA® 0 4 0 4.00
Ways of Working Power Skills Business Acument Talent Triangle



Carl Pritchard PMI-RMP, PMP

Carl Pritchard, PMI-RMP, PMP, is a thought leader in project management. The author of eight project management texts, he was named the 2019 "Best of the Best" in project management by PMI. He has been a project management instructor since he taught his first PMI Training offering in 1993 (then known as SeminarsWorld), and is considered the "fun guy" of project management and risk management training. He pioneered virtual learning by building the structure and process for project management training with George Washington University in the mid-1990s. He is the principal of Pritchard Management Associates, Inc.

Training Information

18 November 2024
Start Time
8:00 AM
4 Hours


Member Price
(US$415.00 before 7 October)
Nonmember Price
(US$505.00 before 7 October)
Government Price
Student Price

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