Project Management Institute

Mixing and Managing Generations


Topics: Leadership Development | Conflict Management | Influencing | Negotiation

Today, for the first time in history there are four generations actively engaged in the workplace.  This complex mixture of workers, each with its own set of characteristics, motivations and skill sets often can lead to misunderstandings and complicate or even jeopardize the management of projects. 

In the end, the key to delivering any project successfully comes down to the “human” factor.  The skills required to successfully manage and motivate across generations requires the project manager to possess high levels of self-awareness, the ability to empathize well and finally to build unambiguous trust. Understanding how different generations of workers relate, are motivated and engaged is critical to the individual project manager’s success.

This session will analyze the wants, needs and desires of each of the generations; what influences them, how that may affect the way they work and how priorities are formed. In addition, this session will also share the top 5 ways to “play nice in the sandbox” and keep intergenerational conflict in the workplace from derailing the organization's goals.

What You Will Learn

  • Analyze and understand current generational trends in the workplace.
  • Successfully identify and practice leading teams based on generational differences and similarities.
  • Build your personal inventory of useful skills to construct collaborative relationships.
  • Develop action plan addressing issues around diversity and corporate culture allowing you to successfully lead rather than manage projects.
  • Design opportunities for cross-generational mentoring.

PDU Allocation Table

The table below displays the number of professional development units (PDUs) awarded for each PMI® credential, as they align to the PMI Talent Triangle®. Leadership and Strategic PDUs apply evenly across all credentials and Technical PDUs apply only to specific credentials. PDUs will be added in full to all eligible credentials.
Technical Leadership Strategic Total
CAPM / PMP / PgMP 0 7 0 7.00
PMI-ACP 0 7 0 7.00
PMI-SP 0 7 0 7.00
PMI-RMP 0 7 0 7.00
PfMP 0 7 0 7.00
PMI-PBA 0 7 0 7.00
pmi_talent-triangle_alignments_technical_rgb pmi_talent-triangle_alignments_leadership_rgb pmi_talent-triangle_alignments_strategic_rgb pmi_talent-triangle_alignments_rgb

Seminar Instructor(s)


Carlene Szostak

Carlene Szostak a proven senior leader with a broad range of experience managing people, process and technology. She is presently a Principal of C Squared, Inc., a global strategic organization. She has served as the COO of three organizations and a divisional executive at two others. Her background includes management level positions at H&R Block, Fiserv and Scott Paper. She has managed strategic programs for the NFL, NBA, US Olympic Committee, Mattel and General Foods. Carlene holds certifications in Situational Leadership, DiSC®, TrueColors®, Consultative Selling, Afterburner® Execution and CMMI Process Improvement. She attended Laval University Canada and Jagalonian University Poland.

Course Information

1 Day
7 April 2020


Member Price
(US$721.00 before 24 February)
Non-Member Price
(US$773.00 before 24 February)
Government Pricing

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