Project Management Institute

Managing the Human Side of Projects - Facilitating Stakeholder Satisfaction, Change Adoption and Organizational Value


Topics: Leadership Development | Change Management | Scope Management

One of the most unpredictable elements of project success and value realization is people; the “human factors” that can influence the timeline, scope, budget, teamwork, stakeholder satisfaction, and the adoption and utilization of project outputs (which are the necessary prerequisites for value creation). 

But while traditional project management processes help to increase the chance of project success, they are often times insufficient when developing plans to address the various stakeholder management expectations and change adoption needs required to facilitate value creation. 

Today’s well-rounded, forward-thinking project managers understand that good project management relies not just on managing requirements, but also on managing change and ever-revolving stakeholder needs. They do not “outsource” the human side of projects to psychologists or implementers of outdated change management models. Rather, they incorporate principles of leadership, team building, organizational behavior, and people change management into project management practices and standards.

In this content-rich workshop, popular PMI instructor and leading project management/change management integration expert Thomas Luke Jarocki will delve into the essential Knowledge Areas within the PMBOK® Guide, but with an important twist. He will demonstrate how each of these Knowledge Areas can be augmented to include a greater emphasis on anticipating and mitigating the human, political, and organizational change factors that can make or break project success.

As PMI’s 2013 Managing Change in Organizations: A Practice Guide states: “From stakeholder management to communications to human resources management, elements of [organizational/behavioral] change management appear throughout PMI’s foundational standards but are not specifically identified as the phrase ‘change management.’” Come register and partake in this fun, provocative workshop that provides the skills and competencies necessary to better manage the human side of projects.

What You Will Learn

  • Demonstrate the skills necessary to address the myriad of issues affecting stakeholder satisfaction, change adoption, and organizational value.
  • Develop a clear understanding of why the project management and organizational change management disciplines are not mutually exclusive and how best to leverage the joint opportunities that exist between these two valuable perspectives.
  • Gain a deeper understanding of how organizational change management and other human factor concepts and principles are embedded throughout the PMBOK® Guide.
  • Learn to apply the Three Tier Method for Stakeholder Identification and Organizational Adoption, and why this approach can greatly simplify change management and stakeholder management activities.
  • Learn the foundational principles that will help project managers develop a comprehensive project plan that address many of the stakeholder and organizational change management elements which influence project planning and execution, stakeholder satisfaction, change adoption, and value realization.

PDU Allocation Table

The table below displays the number of professional development units (PDUs) awarded for each PMI® credential, as they align to the PMI Talent Triangle®. Leadership and Strategic PDUs apply evenly across all credentials and Technical PDUs apply only to specific credentials. PDUs will be added in full to all eligible credentials.
Technical Leadership Strategic Total
CAPM / PMP / PgMP 0 5 2 7.00
PMI-ACP / Agile* 0 5 2 7.00
PMI-SP 0 5 2 7.00
PMI-RMP 0 5 2 7.00
PfMP 0 5 2 7.00
PMI-PBA 0 5 2 7.00
pmi_talent-triangle_alignments_technical_rgb pmi_talent-triangle_alignments_leadership_rgb pmi_talent-triangle_alignments_strategic_rgb pmi_talent-triangle_alignments_rgb

Seminar Instructor(s)


Thomas Luke Jarocki

Thomas Luke Jarocki, managing director of consulting and training for Emergence One International, is an internationally recognized expert, author, and thought-leader when it comes to integrating project management expertise with organizational change management proficiency. A frequent and popular presenter with PMI audiences worldwide, Thomas has logged nearly 25,000 hours working with various project teams across the United States, Latin America, Europe, and the Middle East. His influential, practical approaches to managing people, projects, and change have been recognized and embraced by corporate leaders, professional organizations, government agencies, and project professionals worldwide.

Thomas was the lead architect of the innovative “E1 Method for Change Leadership and Project Execution” which incorporates organizational change and behavioral science components into the project planning, execution, and continuous improvements life cycles. This breakthrough approach that unifies the project management/change management disciplines is now in place at hundreds of organizations around the globe.Thomas holds an advanced degree in organizational behavior from Columbia University and served on the faculty of the University of Maryland. Clients have included Apple, Motorola, Chevron, McDonalds, HP, McKesson, Plantronics, Cisco, DIRECTV, PepsiCo, and Microsoft.

Course Information

1 Day
12 March 2020


Member Price
(US$721.00 before 10 February)
Non-Member Price
(US$773.00 before 10 February)
Government Pricing

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