Project Management Institute

Mastering 'Office' Politics and Emotions in the Workplace


Topics: Business Skill Enhancement | Influence | Conflict Management | Motivation

Many unsuccessful projects fail to meet associated objectives due to poor stakeholder engagement. Our projects are failing because we are not communicating effectively! We need to be able to communicate the right information at the right time to the right people. And that requires planning. An overabundance of communication gets lost in a quagmire of data and too little information stimulates rumors and can lead to incorrect conclusions. 

Having access to an unprecedented velocity of communications has its pros and cons. The pro side includes our ability to respond to disasters and emergencies around the world. Transparency and effective communication has changed the world in countless ways. For the modern manager, harnessing that vast potential and directing it in a positive and productive way is one of our most enduring challenges. 

Knowing what to say and to whom to communicate still isn’t quite enough! We need to pay attention to how we say it. The impact of our communications can be enhanced by the way we say it. Conversely, our communications can be rendered ineffective if we don’t account for the perspective of the receiver and the operating environment. A basic understanding of our emotions and the ways in which those emotions affect communications will help you become the best communicator you can be and lead your teams to new levels of success and collaboration! In this seminar, we will focus on the positive attributes of human behavior and explore techniques to improve our communications prowess and effectiveness.

What You Will Learn

  • Learn to manage personalities and office politics during all stages of the project lifecycle.
  • Understand how the ways we choose to communicate impact the effectiveness of the exchange.
  • Develop specific situationally appropriate stakeholder engagement methods to improve project execution and results.

PDU Allocation Table

The table below displays the number of professional development units (PDUs) awarded for each PMI® credential, as they align to the PMI Talent Triangle®. Leadership and Strategic PDUs apply evenly across all credentials and Technical PDUs apply only to specific credentials. PDUs will be added in full to all eligible credentials.
Technical Leadership Strategic Total
CAPM / PMP / PgMP 0 14 0 14.00
PMI-ACP / Agile* 0 14 0 14.00
PMI-SP 0 14 0 14.00
PMI-RMP 0 14 0 14.00
PfMP 0 14 0 14.00
PMI-PBA 0 14 0 14.00
pmi_talent-triangle_alignments_technical_rgb pmi_talent-triangle_alignments_leadership_rgb pmi_talent-triangle_alignments_strategic_rgb pmi_talent-triangle_alignments_rgb

Seminar Instructor(s)


Lisa Hammer DASSM, PMP

Lisa Hammer, DASSM, PMP, is a co-founder and principal of Leadership Techniques, LLC, a training and consulting firm specializing in project management and leadership development. She is an engaging and entertaining presenter with over 30 years of experience in project management and staff development for both large and small firms.

Lisa has managed the implementation of several multi-million dollar programs, which included coordination of staff, consultants and subcontractors to achieve client goals while maintaining budget and cost controls across all activities. Her executive career has been highlighted by a broad range of qualifications, including proven leadership and analytical skills, collaboration with outside groups, along with a reputation for accountability, flexibility, and resourcefulness.

Providing training both internally at organizations as well as developing and delivering the Project Management Continuing Education curriculum at Frederick Community College has provided her the opportunity to help people at all levels of their career to prepare for working in a dynamic and complex environment.

Lisa continues to be a project management practitioner, working with clients to improve their ability to execute against demanding deliverables in dynamic environments. Her client base includes many state and local agencies, non-profits and as well as public and private companies.

Lisa understands that people who are satisfied with their employment experience are more engaged, which leads to improved quality, productivity and happiness. Her passion for professionalism shines through in her presentations on a wide range of project management topics. Using her broad and in-depth field experience she not only stands behind her training, she expects success!



David B. Newman, DASM, PMI-ACP, DASSM, PMP, CSM, SPHR, is a co-founder and principal of Leadership Techniques, LLC, a training and consulting firm specializing in project management and leadership development. Along with his PMI credentials he holds a master’s degree in Technical Management from Johns Hopkins University as well as the Senior Professional in Human Resources (SPHR)® credential.

David has a diversified background in engineering and product development and loves to share his experience and extensive background with others. Project teams have excelled under his leadership as he has emphasized that the key to building a high-performance team is to integrate management skills with a collaborative philosophy to influence and motivate teams.

Audiences eagerly engage with David’s interactive presentation style. Through a mix of personal experience, hands-on activities and touches of PMBOK® Guide formality, David’s seminars are entertaining and educational. His passion and humor makes them fun while his focus on results drives attendees to reach for practical solutions to real challenges.

Course Information

2 Days
9 - 10 March 2020


Member Price
(US$1456.00 before 10 February)
Non-Member Price
(US$1612.00 before 10 February)
Government Pricing

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