Project Management Institute

How to Capture Customer Requirements and Develop Project Scope with Greg Githens


Topics: Requirements Management

How can you better satisfy your customers' needs, manage their expectations, banish scope creep and assure project success? By capturing correct and complete project requirements!

This popular seminar provides pragmatic techniques for capturing, specifying and managing requirements as part of a successful requirements management process. You will increase your skill in speeding delivery of the right solution and develop insights that help you delight the customer with innovative solutions. It is rich with examples that will help you recognize differences between good and bad practices. Through a step-by-step case study exercise, you will study basic concepts, as well as some of the best practices of effective organizations. This seminar is applicable to any kind of project, not just systems and software.

What You Will Learn

Upon completion of this course, participants will be able to:

  • Discover both spoken and unspoken requirements
  • Design customer-centric solutions
  • Increase your leadership skills so that you can work collaboratively with customers
  • Develop insights that will allow you to be more innovative and better serve clients
  • Resolve ambiguity and appreciate the contributions of non-linear thinking

PDU Allocation Table

The table below displays the number of professional development units (PDUs) awarded for each PMI® credential, as they align to the PMI Talent Triangle®. Leadership and Strategic PDUs apply evenly across all credentials and Technical PDUs apply only to specific credentials. PDUs will be added in full to all eligible credentials.
Technical Leadership Strategic Total
CAPM / PMP / PgMP 8 3 3 14.00
PMI-ACP / Agile* 1 3 3 7.00
PMI-SP 0 3 3 6.00
PMI-RMP 0 3 3 6.00
PfMP 0 3 3 6.00
PMI-PBA 6 3 3 12.00
pmi_talent-triangle_alignments_technical_rgb pmi_talent-triangle_alignments_leadership_rgb pmi_talent-triangle_alignments_strategic_rgb pmi_talent-triangle_alignments_rgb

Seminar Instructor(s)


Gregory D. Githens PMP

Greg Githens’ mission is to upskill individuals to make positive impact by delivering useful ideas and new perspectives. His engaging enthusiastic style has earned him the reputation as one of PMI’s most popular speakers.

Greg is the author of How to Think Strategically: Sharpen Your Mind. Develop Your Competency. Contribute to Success. This highly rated book explains that strategic thinking is an individual competency composed of 20 microskills. Because strategic thinking is rare and valuable, those who demonstrate it have more value to their organizations and are more promotable.

Greg has been a featured speaker at PMI congresses, PMI chapters, The Management Roundtable, and elsewhere. He holds a master’s degree in business administration from Bowling Green State University (USA) and a master’s degree from Miami University (USA).

Course Information

2 Days
9 - 10 November 2020


Member Price
(US$1456.00 before 28 September)
Non-Member Price
(US$1612.00 before 28 September)
Government Pricing

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