Project Management Institute

Managing Difficult Stakeholders


Topics: Project Management Business Analysis | Conflict Management | Negotiation | Stakeholder Engagement

Managing the daily challenges of a project to complete objectives and meet client expectations is a challenge regardless of project size and complexity. Dealing with changing, and seemingly unreasonable, demands and requirements of the client often tests the ability of the project manager and project team to remain focused on the project deliverables. Project managers and teams must develop skills and techniques that will assist them in maintaining an effective working relationship with their clients and recognize behavior or situations that may lead to potential conflict, dissatisfaction or strained working relationships with clients. This program focuses on the importance of establishing a collaborative environment, setting and managing expectations, and dealing with clients who create difficult working environments.
The program is designed for project managers, project leaders, and managers who have direct contact with demanding clients and must establish effective working relationships, obtain requirements, negotiate changes, and manage client interfaces effectively. It is a highly interactive and enjoyable session.
Course Description: Project Managers and Program managers encounter many issues in the pursuit of successful completion of objectives. Among the challenges is the possibility of working with stakeholders whose personalities and behaviors may create situations that are difficult to manage or cause significant conflict. In this seminar learn how to identify the characteristics and tactics of difficult stakeholders whether they are clients, suppliers, co-workers, or employees and develop strategies for creating a more productive work environment through emotional intelligence.

What You Will Learn

  • Develop an understanding of the benefits realized through effective management of difficult stakeholders
  • Describe the key elements of Emotional Intelligence
  • Identify and classify typical behaviors and tactics of difficult stakeholders
  • Develop potential responses to effectively manage difficult stakeholders
  • Minimize the negative effects of confrontations

PDU Allocation Table

The table below displays the number of professional development units (PDUs) awarded for each PMI® credential, as they align to the PMI Talent Triangle®. Leadership and Strategic PDUs apply evenly across all credentials and Technical PDUs apply only to specific credentials. PDUs will be added in full to all eligible credentials.
Technical Leadership Strategic Total
CAPM / PMP / PgMP 0 14 0 14.00
PMI-ACP / Agile* 0 14 0 14.00
PMI-SP 0 14 0 14.00
PMI-RMP 0 14 0 14.00
PfMP 0 14 0 14.00
PMI-PBA 0 14 0 14.00
pmi_talent-triangle_alignments_technical_rgb pmi_talent-triangle_alignments_leadership_rgb pmi_talent-triangle_alignments_strategic_rgb pmi_talent-triangle_alignments_rgb

Seminar Instructor(s)


Frank P. Saladis PMP

Frank P. Saladis, PMP, is the president of Blue Marble Enterprizes, Inc. He has more than 35 years of experience working in the IT, telecom installation and project management training environment at AT&T and Cisco Systems, where he was responsible for large telecommunications and IT projects with capital budgets ranging from $3 million to $450 million USD.

Mr. Saladis is now a leading consultant, instructor, motivational speaker and an author within the discipline of professional project management. He has been providing training to aspiring and experienced project managers for more than 20 years.

He is the originator of International Project Management Day and was recognized as PMI Person of the Year for 2006. In addition, Mr. Saladis was awarded the prestigious title of PMI Fellow in October 2013 and received the PMI Distinguished Contribution Award in October 2015.

Mr. Saladis has presented at many PMI® global congresses and other international project management events. He is a graduate of the PMI Leadership Institute Masters Class and has held several positions within The Project Management Institute including President of the NYC Chapter and President of The Assembly of Chapter Presidents.

Mr. Saladis is the author of Positive Leadership In Project Management, and a co-author of the book Value Driven Project Management with Harold Kerzner, PhD. He holds a master's certificate in Commercial Project Management from the George Washington University.

Course Information

2 Days
26 - 27 February 2020


Member Price
(US$1456.00 before 13 January)
Non-Member Price
(US$1612.00 before 13 January)
Government Pricing

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