Managing Difficult Stakeholders
Managing the daily challenges of a project to complete objectives and meet client expectations is a challenge regardless of project size and complexity. Dealing with changing, and seemingly unreasonable, demands and requirements of the client often tests the ability of the project manager and project team to remain focused on the project deliverables. Project managers and teams must develop skills and techniques that will assist them in maintaining an effective working relationship with their clients and recognize behavior or situations that may lead to potential conflict, dissatisfaction or strained working relationships with clients. This program focuses on the importance of establishing a collaborative environment, setting and managing expectations, and dealing with clients who create difficult working environments.
The program is designed for project managers, project leaders, and managers who have direct contact with demanding clients and must establish effective working relationships, obtain requirements, negotiate changes, and manage client interfaces effectively. It is a highly interactive and enjoyable session.
Course Description: Project Managers and Program managers encounter many issues in the pursuit of successful completion of objectives. Among the challenges is the possibility of working with stakeholders whose personalities and behaviors may create situations that are difficult to manage or cause significant conflict. In this seminar learn how to identify the characteristics and tactics of difficult stakeholders whether they are clients, suppliers, co-workers, or employees and develop strategies for creating a more productive work environment through emotional intelligence.
What You Will Learn
- Develop an understanding of the benefits realized through effective management of difficult stakeholders
- Describe the key elements of Emotional Intelligence
- Identify and classify typical behaviors and tactics of difficult stakeholders
- Develop potential responses to effectively manage difficult stakeholders
- Minimize the negative effects of confrontations
PDU Allocation TableThe table below displays the number of professional development units (PDUs) awarded for each PMI® credential, as they align to the PMI Talent Triangle®. Leadership and Strategic PDUs apply evenly across all credentials and Technical PDUs apply only to specific credentials. PDUs will be added in full to all eligible credentials.