Project Management Institute

Team Member Engagement: Alignment Up, Down, and Across the Organization with Carlene Szostak - CANCELLED


Topics: Business Skill Enhancement | Decision Making Techniques | Influence | Motivation

Organizations are complex! As a project manager your role frequently involves motivating and managing outside your direct span of control. Building tiers of cooperation between individuals and departments can reduce stress and add value to the entire organization. Often creating a sphere of influence can include identifying upstream and downstream internal customers and building a clear understanding of their personalities, styles of work and personal motivations in order to create open communication and identify specific actions you can take to manage projects and build opportunities for collaboration.

This seminar, based on internal customer service fundamentals, will allow the project manager to specifically identify and incorporate techniques, address perceptions and set expectations of others. It is designed for those team members who deal primarily with internal customers. Participants will have the opportunity to learn and practice proven techniques to better manage expectations, service internal customers and discover how to keep communication flowing.

Click here for full course details.

What You Will Learn

  • Identify and investigate sources of both positional and personal power and influence in an organization.
  • Maximize both team and personal efficiency using the power of personality.
  • Manage and lead more fluidly across departments when lines of authority and responsibility is absent or vague.
  • Clearly define team member’s individual commitment and contribution to the organizational vision.
  • Successfully communicate progress accurately and honestly with others, using the “bad news first” rule.

PDU Allocation Table

The table below displays the number of professional development units (PDUs) awarded for each PMI® credential, as they align to the PMI Talent Triangle®. Leadership and Strategic PDUs apply evenly across all credentials and Technical PDUs apply only to specific credentials. PDUs will be added in full to all eligible credentials.
Technical Leadership Strategic Total
CAPM / PMP / PgMP 0 14 0 14.00
PMI-ACP / Agile* 0 14 0 14.00
PMI-SP 0 14 0 14.00
PMI-RMP 0 14 0 14.00
PfMP 0 14 0 14.00
PMI-PBA 0 14 0 14.00
pmi_talent-triangle_alignments_technical_rgb pmi_talent-triangle_alignments_leadership_rgb pmi_talent-triangle_alignments_strategic_rgb pmi_talent-triangle_alignments_rgb

*Please note that the asterisked row above applies to all PMI Agile certifications, this includes DASM, DASSM, DAVSC and DAC.

Seminar Instructor(s)


Carlene Szostak

Carlene Szostak is a noted speaker, educator, author and business leader. No matter which hat she’s wearing, her goal is simple – to empower individuals to differentiate themselves and drive measurable results through game-changing actions. Throughout her career, Carlene has worked with organizations across a wide range of industries, from cyber security and manufacturing, to government and professional sports teams. Currently a principal of Quintina Solutions LLC, a global strategic organization, she helps organizations develop succession plans, manage projects effectively and build strategies for the future. When she isn’t working, you’ll find Carlene researching her next book, walking her dog and hunting down the perfect wave while sipping wine at sunset.


Course Information

2 Days
14 - 15 July 2021


Member Price
(US$1456.00 before 14 June)
Non-Member Price
(US$1612.00 before 14 June)
Government Pricing

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