Project Management Institute

Mixing and Managing Generations with Carlene Szostak


Topics: Leadership Development | Conflict Management | Influencing | Negotiation

Today, for the first time in history, there are four generations actively engaged in the workplace. This complex mixture of workers, each with its own set of characteristics, motivations and skill sets, often can lead to misunderstandings and complicate or even jeopardize the management of projects. 

In the end, the key to delivering any project successfully comes down to the “human” factor. The skills required to successfully manage and motivate across generations requires the project manager to possess high levels of self-awareness, the ability to empathize well and build unambiguous trust. Understanding how different generations of workers relate, are motivated and engaged is critical to the individual project manager’s success.

This session will analyze the wants, needs and desires of each of the generations; what influences them; how that may affect the way they work; and how priorities are formed. In addition, this session will also share the top five ways to “play nice in the sandbox” and keep intergenerational conflict in the workplace from derailing the organization's goals.

Click here for full course details.

What You Will Learn

Upon completion of this course, participants will be able to:

  • Analyze and understand current generational trends in the workplace.
  • Successfully identify and practice leading teams based on generational differences and similarities.
  • Build your personal inventory of useful skills to construct collaborative relationships.
  • Develop an action plan addressing issues around diversity and corporate culture, allowing you to successfully lead, rather than manage, projects.
  • Design opportunities for cross-generational mentoring.

PDU Allocation Table

The table below displays the number of professional development units (PDUs) awarded for each PMI® credential, as they align to the PMI Talent Triangle®. Leadership and Strategic PDUs apply evenly across all credentials and Technical PDUs apply only to specific credentials. PDUs will be added in full to all eligible credentials.
Technical Leadership Strategic Total
CAPM / PMP / PgMP 0 7 0 7.00
PMI-ACP / Agile* 0 7 0 7.00
PMI-SP 0 7 0 7.00
PMI-RMP 0 7 0 7.00
PfMP 0 7 0 7.00
PMI-PBA 0 7 0 7.00
pmi_talent-triangle_alignments_technical_rgb pmi_talent-triangle_alignments_leadership_rgb pmi_talent-triangle_alignments_strategic_rgb pmi_talent-triangle_alignments_rgb

*Please note that the asterisked row above applies to all PMI Agile certifications, this includes DASM, DASSM, DAVSC and DAC.

Seminar Instructor(s)


Carlene Szostak

Carlene Szostak is a noted speaker, educator, author and business leader. No matter which hat she’s wearing, her goal is simple – to empower individuals to differentiate themselves and drive measurable results through game-changing actions. Throughout her career, Carlene has worked with organizations across a wide range of industries, from cyber security and manufacturing, to government and professional sports teams. Currently a principal of Quintina Solutions LLC, a global strategic organization, she helps organizations develop succession plans, manage projects effectively and build strategies for the future. When she isn’t working, you’ll find Carlene researching her next book, walking her dog and hunting down the perfect wave while sipping wine at sunset.


Course Information

1 Day
21 June 2021


Member Price
(US$721.00 before 10 May)
Non-Member Price
(US$773.00 before 10 May)
Government Pricing

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