Team Member Engagement: Alignment Up, Down, and Across the Organization with Carlene Szostak
DescriptionTopics: Business Skill Enhancement | Decision Making Techniques | Influence | Motivation
Organizations are complex! As a project manager your role frequently involves motivating and managing outside your direct span of control. Building tiers of cooperation between individuals and departments can reduce stress and add value to the entire organization. Often creating a sphere of influence can include identifying upstream and downstream internal customers and building a clear understanding of their personalities, styles of work and personal motivations in order to create open communication and identify specific actions you can take to manage projects and build opportunities for collaboration.
This seminar, based on internal customer service fundamentals, will allow the project manager to specifically identify and incorporate techniques, address perceptions and set expectations of others. It is designed for those team members who deal primarily with internal customers. Participants will have the opportunity to learn and practice proven techniques to better manage expectations, service internal customers and discover how to keep communication flowing.
What You Will Learn
- Identify and investigate sources of both positional and personal power and influence in an organization.
- Maximize both team and personal efficiency using the power of personality.
- Manage and lead more fluidly across departments when lines of authority and responsibility is absent or vague.
- Clearly define team member’s individual commitment and contribution to the organizational vision.
- Successfully communicate progress accurately and honestly with others, using the “bad news first” rule.
PDU Allocation Table
|CAPM / PMP / PgMP||0||14||0||14.00|
|PMI-ACP / Agile*||0||14||0||14.00|