Frequently Asked Questions | PMI® Global Conference 2018

General Information

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  • Business casual attire is appropriate for all participants. Because meeting rooms often are cold, you may wish to bring either a jacket or a sweater. Be sure to wear comfortable shoes! You will definitely be getting in a lot of steps during your time in Los Angeles.

  • PMI has secured discounted rates at select hotel near the venue in Los Angeles. You may reserve your hotel accommodations directly with your hotel of choice. Accommodations are available on a first-come, first-served basis.

  • Los Angeles Convention Center (West Hall)
    1201 S. Figueroa Street
    Los Angeles, CA 90015

  • PMI will not share data with any Sponsor unless you consent. By allowing your badge to be scanned at certain times during the event, such as vendor displays and sponsored presentations, you are consenting to PMI sharing your contact details with the specific PMI sponsors and exhibitors who scan your badge. If you do not wish to be contacted by PMI sponsors and exhibitors, do not allow your badge to be scanned. You will still have access to all vendor booths and sponsored presentations, but your contact details will not be shared.

Registration

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  • To be eligible for a student registration rate, a PMI Student Membership is required.  Go to the PMI.org membership page for more information.

    Once you have secured your PMI student membership, return to the registration site to register as a student.

  • A unique Registration ID is assigned to each participant at the time a registration is confirmed. You will receive a Registration ID (Reg ID) number when your Conference registration is paid in full. The Reg ID will appear on your meeting confirmation.

  • Visit the Global Conference registration page and login using the password you created during registration. You will have the ability to make non-transactional changes like adding or removing a guests.

    NOTE: This is a 3rd party website, please adjust your computer and email settings accordingly.

  • Visit the Global Conference registration/login page and reset your password by clicking the event name that you registered for, then clicking the blue Sign In button located at the top right corner of the web page. Select Forgot Password and follow the instructions.

  • Yes, a non-member or expired membership can be purchased through the registration website. Simply enter the registration portal as a non-member. During the registration process you will be able to add PMI individual member dues and the application fee to your cart. You will then be eligible to receive member pricing on Conference and SeminarsWorld®. Please be aware that your membership benefits will not begin until payment has been received and your application has been processed by PMI (approximately 72 hours, Monday through Friday).

  • Membership renewals or reinstatements should be made by visiting MyPMI prior to completing the Conference registration.

  • If you register online, an e-mail confirmation will be sent immediately to the e-mail address you provide during the registration process. If you fax your registration, your confirmation will be sent to the e-mail address provided on the registration form within four business days of receipt. If no e-mail is provided, confirmation will be faxed. If neither e-mail nor fax is provided, confirmation will be mailed to the street address provided on your registration form. An email is needed to gain access to the event mobile app. 

    NOTE: PMI registration is managed via a 3rd party company.  Please adjust your junk or spam mailbox to ensure delivery to your e-mail account. 

  • You may pick up your name tag and Conference materials on-site at the registration area.

  • Participants may register non-PMI members as a guest to attend evening receptions for a fee. A guest is considered a spouse, significant other or personal friend, NOT a business associate, staff colleague or fellow student. Guest registration badges will be marked appropriately and will NOT allow access to educational sessions. Click here to view fees

  • All participants to PMI sponsored receptions where alcohol is served must be of minimum legal drinking age in the United States which is 21 years old.

  • Government ID is required on-site at check-in to confirm that a participant qualifies for the PMI government rate. Government ID must be from a state, local, country or federal government entity and not from a company that does government business, unless a participant can show they have government emails and IDs.

  • Full Conference Pass registrants receive continental breakfast, am/pm breaks, and food served during the networking receptions published in the agenda. Daily Conference Pass registrants receive meals based on the day purchased. See schedule at a glance for more information on what is offered by day.

    Limited Conference Pass registrants and Exhibit Hall Only Pass holders receive daily am/pm breaks and access to the any networking reception hosted in the Exhibit Hall only on the day of attendance.

    Food court is available on-site at the venue for attendees to purchase breakfast, lunch and additional snacks during the event or a Meal package Add-On option is available for purchase during registration. Access to the Professional Awards Gala is an additional surcharge.

    To view what is included with each Conference Pass type please see the Registration Page on our event website.

  • During the online registration process, you will have the option to request an Embassy Letter for PMI Global Conference 2018. You will receive the letter via email 24-48 hours after you complete and pay for your registration. If you choose to pay by check, wire transfer or purchase order as your method of payment, you will receive an email notifying you to pay, with instructions on how to make your payment. Once payment is received, you will receive your letter via email in 24-48 hours.

    Note—refunds due to being denied a visa will only be honored if PMI is notified of the denial no later than two weeks prior to the event start date.  

  • Definition of a group - Individuals from an organization (profit or non-profit) attending an event. A single person from the organization must serve as PMI’s single point of contact for all attendees eligible for the group rate.

    • 10-19 attendees: 10% discount on Global Conference and SeminarsWorld fees
    • 20 + attendees: 20% discount on Global Conference and SeminarsWorld fees

    Note: PMI Chapters are not eligible for group discounts.

    Instructions for group registrations:

    1. Email events@pmi.org or contact your PMI account manager to submit the list of attendees from your organization (or to confirm interest).
    2. Within 7 days, the PMI events team will determine your discount level and respond with group registration rates applicable to your organization based on the number of attendees and registration dates. 
    3. Receive a custom registration link to distribute across your organization. Upon request, organizational attendee lists and reports may be shared with the primary point of contact.

    IMPORTANT NOTES

    Actual fee charged is based on member level (member/non-member) and registration date (early bird/regular). Discount level is based on number of people attending PMI Global Conference, not combined, and not the number of products each person purchases.

    Historical registration discount is based on previous years’ attendance. Company email addresses are required when submitting the list of attendees from the same company. Registration rates applicable to your organization based on the number of attendees and registration dates.

  • PMI offers student discounts to qualifying students. Scholarships are not available at this time.

  • You will receive a confirmation letter via e-mail once your registration is paid in full. This confirmation also serves as your receipt and contains your individual Registration ID number.

    NOTE: PMI registration is managed via a 3rd party company.  Please adjust your junk or spam mailbox to ensure delivery to your email account.

    For privacy reasons, PMI is unable to share invoice or confirmation data with a company’s 3rd party vendor.

  • In fairness to all Conference participants, it is necessary to charge a cancellation fee when a participant cancels his / her attendance prior to the Conference. Please see our cancellation policy below for fees associated with canceling.

  • Yes, you may register using a purchase order. Invoices will be generated and sent by email if you chose wire transfer or purchase order (P.O.) as your method of payment during registration. P.O or wire payment must be received by date outlined during registration. On-site, only credit card or cash payments will be accepted.

    Please note, the purchase order must be received and payable prior to the event.

    For privacy reasons, PMI is unable to share invoice or confirmation data with a company’s 3rd party vendor.

    • American Express
    • MasterCard
    • Visa
    • Discover
    • Wire transfers
    • Purchase orders
  • Yes. Please choose the wire transfer payment option on the payment section when completing your registration online. Once you complete your registration, instructions on how to complete your payment will be sent to you. Please be advised that funds must be received and verified by PMI no later than two weeks prior to the start of the event. Registration is not confirmed or complete until a participant's account is showing a zero balance. Participants will not be permitted to attend sessions until any outstanding balance is settled. A credit card or cash is required to complete payment onsite.

  • For invoice questions, please call +1 800 310 7554 (within the United States) or +1 240 439 2554 (from all other locations) or e-mail your inquiries to PMIConference@experient-inc.com.

Cancellations / Refunds

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  • CANCELLATION POLICY ǀ Deadline: 30 days before the first day of the event.

    All cancellation requests must be received in writing and emailed to PMIConference@experient-inc.com

    PMI Membership and Chapters Fees are non-refundable and non-transferrable.

    If the event is cancelled, PMI is not responsible for any airfare, hotel, or other costs incurred by registrants. Speakers and program agenda are subject to change.

    SeminarsWorld Registrants - PMI will make every effort to notify SeminarsWorlds registrants within 30 days of the start of the program regarding cancellations due to insufficient enrollment. PMI will either enroll participant in a different SeminarsWorld program or provide a full refund. All refunds may be received in writing and emailed to PMIConference@experient-inc.com.

    FULL REFUND

    Deadline: Two weeks before the early bird/advanced registration deadline.

    Registration fee paid minus $50.00 processing fee per registrant = Refund Amount

    PARTIAL REFUND

    Deadline: 30 days before the first day of the event.

    Registration fee paid minus $150.00 processing fee per registrant = Refund Amount

    PARTIAL REFUND – REGISTRANTS REQUESTING EMBASSY LETTER (VISA)

    Deadline: Two weeks before the first day of the event.

    Registration fee paid minus $150.00 per registration = Refund Amount

    It is recommended that Visa applications must be sent to the appropriate Embassy at least 6 weeks from the start date of the event.

    NO REFUND

    No refunds will be issued 29 days before the first day of the event.

    All applicable refunds will be issued following the close of the event. NOTE: A refund will be returned in the original purchase format. If paying with a credit card, a refund will take an additional 10 business to post to your account.

  • Yes. Registration substitutions may be made in writing without penalty until two weeks prior to the first date of the event. 

    If a nonmember substitutes for a PMI member, nonmember rates are applied. All written requests must be faxed to +1 888 772 1888 (within the United States) or +1 301 694 5124 (from all other locations). Email requests should be sent to PMIConference@experient-inc.com

    Deadline: Requests must be received two weeks before the first day of the event. Substitute registrants will be responsible for the nonmember fee, if applicable.  

  • FULL REFUND

    Deadline: 31 days (or more) before the first day of the event

    Registration fee paid minus $50.00 processing fee per registrant = Refund Amount 

    PARTIAL REFUND

    Deadline: 30 days before the first day of the event.

    Registration fee paid minus $150.00 processing fee per registrant = Refund Amount 

    PARTIAL REFUND – REGISTRANTS REQUESTING EMBASSY LETTER (VISA)

    Deadline: Two weeks before the first day of the event.

    Registration fee paid minus $150.00 per registration = Refund Amount

    It is recommended that Visa applications must be sent to the appropriate Embassy at least 6 weeks from the start date of the event.

    NO REFUND

    No refunds will be issued 31 days before the first day of the event. Requests received 25 days or less before the first day of the event will not be eligible for a refund. 

    All applicable refunds will be issued following the close of the event. NOTE: A refund will be returned in the original purchase format. If paying with a credit card, a refund will take an additional 10 business to post to your account.

    PMI reserves the right to cancel any seminar that has insufficient enrollment. All written requests should be faxed to +1 888 772 1888 (within the United States and Canada); or +1 301 694 5124 (from all other locations). Membership purchases are non-refundable. Email requests should be sent to PMIConference@experient-inc.com.

    Refunds will not be given to those registrants who do not attend without cancelling in advance (no shows). 

  • For SeminarsWorld®, if PMI cancels a seminar for any reason, participants will be notified 30 days prior to the seminar. PMI assumes no responsibility for nonrefundable airline tickets or other travel costs. PMI will make every effort to immediately notify registrants of a cancellation of a seminar. PMI reserves the right to cancel any seminar that has insufficient enrollment. 

    In the event that the SeminarsWorld® program for which you registered has been cancelled, you may elect to enroll in a different SeminarsWorld® session or location. There will be no charge to you for switching seminars. There may be, however, a difference in the registration fee charged for that seminar that must be paid in advance of seminar. 

  • We are sorry, but unfortunately, verification in writing from the participant must be received for cancellation.

  • Your Conference and/or SeminarsWorld registration fees will be refunded by the same method in which you paid. Note:  If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account. Refunds will not be granted after the end of the event.

    All applicable funds will be issued following the close of PMI Global Conference 2018. 

    Refunds will not be given to registrants who do not attend without cancelling in advance (no shows).

Downloading Content

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  • Slides will be available one week prior to Conference and accessible via the My Conference page. Access to presentations are for registered attendees using their email address used at the time of registration and will be available for six months post event. Visit the My Conference page for more information.

    Note: SeminarsWorld presentations will be distributed at the event.

  • Unlike previous years, papers will not be available.

  • Interested individuals who would like to participate as a Presenter are welcome to submit a proposal to PMI In-person events.  The selection process is competitive and we seek the highest quality presentations to ensure a successful event. The selection process is guided by subject matter experts from around the world. For more information

Professional Development Units

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  • The number of PDUs awarded varies for each activity at Conference. Visit the Program page for more details.

  • In order to ensure your professional development units (PDUs) are reported on your behalf, attendees will need to have their badge scanned upon entry to a session. These claims will be automatically uploaded to the PDU transcripts of participating attendees that hold one or more of the following: PMI-ACP®, PMIPBA®, PMI-RMP®, PMI-SP®, PMP®, PgMP®, PfMP®. PDUs will appear on certification holders’ transcripts within 7 business days from completion of the attended session. Attendees may visit ccrs.pmi.org to confirm PDU reporting. 

    Pre-registration for sessions is not required. Seating will be available on a first-come, first-serve basis.

    Learn more about maintaining your PMI certification.