Project Management Institute

Alternative Dispute Resolution - Arbitration & Mediation


This 3-hour interactive online course provides a basic overview of alternative dispute resolution as a means to avoid litigation. It specifically focuses on mediation and arbitration as techniques that can be employed after the completion of a project to avoid litigation. Examining the advantages and disadvantages of litigation in conjunction with both mediation and arbitration, the course discusses the circumstances in which each is most effective, the role of the mediator or arbitrator, the process involved in each technique, and the outcome of each process. This course includes a multiple-choice quiz at the end.

What You Will Learn

  • Learn the principles of alternative dispute resolution
  • Understand the theory and procedures of modern dispute resolution system design
  • Know which post-performance alternative dispute resolution techniques are best used when
  • Become familiar with the processes of mediation and arbitration
  • Understand the merits of both mediation and arbitration

Who Should Take This Course

Project managers, functional managers, senior managers, team leaders, sales management, customer account representatives, business analysts, project sponsors, portfolio managers, program managers, instructors

Course Information

Member Price
Non-Member Price

Not a PMI Member?

Become a member and take advantage of the knowledge and networking available near you through local PMI chapters.

Join PMI