Description When you speak in front of an audience, you are placing yourself in a specific type of communication situation: as a speaker, you are separate from the group of people listening to you. This will cause specific types of individual and collective behaviour, which you need to identify and manage to make your presentation more effective. You also need to get one or more messages across to people who may misunderstand what you say, take offence or just disagree with you. This can cause real communication problems, which you will not necessarily be able to anticipate. In this module, you will find tools to help you react positively in actual situations or when you are doing your preparation.