Project Management Institute

Handling Difficult Employee Behavior


This online course is designed to prepare managers to deal with troublesome and difficult behavior by employees. By effectively addressing, coaching, and counseling employees, you can improve their behavior and improve morale, staff retention, productivity, and teamwork.

This course focuses on dealing with the behavior (not the person) through tools and techniques for positive change.

DISCLAIMER: Many of the characters, organizations, places, and events appearing in case studies in this learning resource are fictitious. No association with any real company, organization, place, or event is intended or should be inferred. Any resemblance to real persons, living or dead, is purely coincidental.

What You Will Learn

  • Discuss the importance of addressing difficult employee behavior
  • Describe a six-step model for handling conversations about difficult behaviors
  • Apply practical tips for handling conversations about difficult behaviors
  • Recognize the common 12 difficult employee behavioral types:
    • the Complainer
    • the Disorganized Employee
    • the Procrastinator
    • the Inflexible Employee
    • the Unmotivated Employee
    • the Overly Sensitive Employee
    • the Overly Confident Employee
    • the Manipulator
    • the Social Skills Challenged Employee
    • the Overly Social Employee
    • the Needy Employee
    • the Bully
  • Describe the 12 difficult behaviors, their causes and motivations, and their consequences
  • Outline best practices for handling the 12 difficult behaviors
  • Apply best practices to workplace scenarios involving the 12 behavioral types

Course Information

Member Price
Non-Member Price

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