Project Management Institute

Handling Emotions within Your Team

Description

As a manager, you are often confronted with the individual and collective feelings and emotions of your staff.

If you ignore or underestimate them, these emotions may manifest themselves in counter-productive behaviour that can be harmful to performance.

It's your job to learn to understand and manage emotion by developing listening and empathy skills

What You Will Learn

  • Reading emotional signals correctly
  • Practising empathetic listening
  • Responding adequately to co-worker emotions
  • Identifying and managing collective emotions

Who Should Take This Course

All managers

Course Information

PDUs
0.5
CEUs
0.05
Level
Advanced
Member Price
US$39.00
Non-Member Price
US$55.00

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