Handling Emotions within Your Team
As a manager, you are often confronted with the individual and collective feelings and emotions of your staff.
If you ignore or underestimate them, these emotions may manifest themselves in counter-productive behaviour that can be harmful to performance.
It's your job to learn to understand and manage emotion by developing listening and empathy skills
What You Will Learn
- Reading emotional signals correctly
- Practising empathetic listening
- Responding adequately to co-worker emotions
- Identifying and managing collective emotions
Who Should Take This Course