Project Management Institute

Leading Teams: Dealing with Conflict

Description

Successful teams are characterized by having a clear direction, trust among team members, effective communication, and the ability to quickly resolve conflict. In the early stages of team development, leaders must set up structures and processes that support the development of these team characteristics. Effective leadership is particularly required during the Storming stage of team development when conflict tends to be at its highest. The survival of the team depends on a team leader who can quickly recognize conflict, diagnose its cause, and use strategies to resolve the issue. In doing so, the leader restores trust and positive working relationships among team members. This course offers you an understanding about what causes conflicts on a team and the important role of healthy communication in handling conflicts. It presents many best practice approaches to resolving conflicts and illustrates the tenets of principled negotiation. By learning the principles and strategies presented in this course, you will have the skills to keep your high-performance teams away from destructive patterns of conflict and on track to achieving their goals.

What You Will Learn

  • Various causes of conflict and the effect each has on a team
  • How to resolve conflict through improved communication, including examples
  • Conflict resolution techniques and the circumstances in which they’d be used
  • The rules of principled negotiation

Who Should Take This Course

Employees at all levels who lead and manage teams and anyone who wishes to develop and refine their leadership skills in a team environment

Course Information

PDUs
1
CEUs
0.1
Level
Intermediate
Member Price
US$45.00
Non-Member Price
US$65.00

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