Project Management Institute

Listening Essentials: Improving Your Listening Skills


There are many factors and variables that influence the way we listen. Listening to understand and being able to truly identify what is being said to you is often easier said than done. Internal and external roadblocks can interfere with how we listen and interpret the information communicated to us. In this course, you'll discover how roadblocks such as distractions, emotions, and the way in which we communicate can influence the way we listen and receive messages. The course also covers strategies that you can use to avoid these roadblocks and improve your listening skills. 

What You Will Learn

  • Recognizing how to avoid distractions that block effective listening
  • Identifying examples of distractions that block effective listening
  • Determining which aspects of practicing emotional control were dealt with appropriately in a given scenario
  • Recognizing how emotions can block effective listening, given a scenario
  • Identifying examples of speech that blocks effective listening

Who Should Take This Course

Individuals who want to develop or improve their skills for listening effectively within the workplace

Course Information

Member Price
Non-Member Price

Not a PMI Member?

Become a member and take advantage of the knowledge and networking available near you through local PMI chapters.

Join PMI