Project Management Institute

Receiving Feedback and Criticism

Description

We all need feedback so that we can learn and improve. Sometimes feedback is on target, and its usefulness is apparent. Other times it may not be as easy to receive. Regardless, receiving feedback and criticism appropriately—without getting your emotions involved—is an essential skill for success. People in an organization need to receive corrective feedback effectively, whether from someone in authority, a direct report or a peer. Doing so allows you to better understand your colleagues' concerns, calm potentially heated exchanges and solve issues efficiently. This course explores the reactions that typically occur when you receive corrective feedback or criticism. You will also learn and practice an approach to help you receive feedback in a productive manner.

What You Will Learn

  • Receiving feedback and criticism
  • Recognizing the relationship between people's reactions to feedback and their ability to use it to effect change in their performance or behavior
  • Identifying the types of statements one might make to negotiate a resolution
  • Receiving corrective feedback effectively

Who Should Take This Course

Anyone who wants to learn more about receiving feedback from managers, reports, and peers

Course Information

PDUs
1
CEUs
0.1
Level
Intermediate
Member Price
US$45.00
Non-Member Price
US$65.00

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