Project Management Institute

Smart Business Writing: Email Do's and Don'ts


In this age of technology, email is the preferred and often most efficient way to exchange information; yet many organizations overlook this very important form of business communication. Because of the preference for email interaction over other forms of communication, utilizing email in a professional and efficient manner is vital for success.

This course will provide you with fundamentals for effectively utilizing email, while exploring key objectives such as proper email etiquette, common email mistakes, proper use of email in the workplace, and common email policies.

What You Will Learn

  • Identify the different components of an email message
  • Examine common email mistakes and explore ways to avoid them
  • Describe proper and improper use of email in the workplace
  • Explore common email polices in today’s business environment

Who Should Take This Course

Project Managers, Functional Managers, Senior Managers, Team Leaders, Sales Management, Customer Account Representatives, Business Analysts, Project Sponsors, Portfolio Managers, Program Managers, Instructors

Course Information

Member Price
Non-Member Price

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