Project Management Institute

Smart Customer Service 1: Courtesies, Attitude, and Ethics

Description

You are the face of your business; therefore, your company depends on you to present yourself well at all times. This interactive online course is designed to help you understand how to do that. You’ll learn how to conduct yourself in first impression situations, speak and act courteously at all times, maintain a positive attitude, and act ethically and fairly with every customer you meet.

What You Will Learn

  • Identify the components that make up a good first impression, including appearance, attitude, and body language
  • Discuss the importance and impacts of practicing basic courtesies that will convey respect and consideration toward your customer
  • Identify the elements that make up a good attitude, such as showing appreciation, believing yourself, and being open-minded
  • Explain the importance of conducting yourself in an ethical manner

Who Should Take This Course

Project Managers, Functional Managers, Senior Managers, Team Leaders, Sales Management, Customer Account Representatives, Business Analysts, Project Sponsors, Portfolio Managers, Program Managers, Instructors

Course Information

PDUs
1
CEUs
0.1
Level
Intermediate
Member Price
US$45.00
Non-Member Price
US$65.00

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