Project Management Institute

Using Business Etiquette to Build Professional Relationships


Business etiquette is a fundamental element for building positive professional relationships. Whether it's interacting with colleagues, connecting with clients, or speaking to superiors, understanding the unspoken rules of business etiquette will help establish rapport and build trust. When you show that you recognize the nuances of business etiquette, you demonstrate competence and establish creditability, both of which are essential for your reputation. This course demonstrates how to put business etiquette to work for you. You'll learn how to make a positive first impression by practicing the appropriate code of behavior. The course also explores how to develop professional relationships by leveraging etiquette rules. Finally, it considers how to diffuse conflict when it occurs so you can maintain a positive relationship with others.

What You Will Learn

  • recognize how to make a good first impression
  • recognize the workplace etiquette that supports relationships
  • recognize the guidelines for defusing conflicts professionally
  • build office relationships using etiquette

Who Should Take This Course

Anyone who wants to develop a better understanding of proper business etiquette and how to act in a professional manner

Course Information

Member Price
Non-Member Price

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