Project Management Institute

Working with Difficult People: How to Work with Self-serving People

Description

Have you ever worked with someone who seems to have an ego the size of a car? Do you ever find yourself having to listen to someone else gossip about other office mates? Self-serving people try to make themselves the center of attention at the expense of others and their habits can be quite destructive. If you work with self-serving people, you need to have the skills required to cope successfully with these individuals. This course will describe self-serving individuals and characterize two common types: arrogant people and busybodies. The strategies that you can use in dealing with these self-serving individuals are also covered.

What You Will Learn

  • determine which aspects of handling arrogant behavior were dealt with appropriately in a given scenario
  • recognize examples of arrogant people
  • determine which aspects of handling busybody behavior were dealt with appropriately in a given scenario
  • recognize examples of busybodies
  • apply strategies for dealing with a self-serving person in a workplace scenario

Who Should Take This Course

Individuals who want to develop or refresh their communication skills when working with difficult people.

Course Information

PDUs
1
CEUs
0.1
Level
Intermediate
Member Price
US$45.00
Non-Member Price
US$65.00

Not a PMI Member?

Become a member and take advantage of the knowledge and networking available near you through local PMI chapters.

Join PMI