Smooth flight

In the airline business, a single delayed flight can set off a chain of events that require real-time updates to displays at airport terminals. This article discusses how a Portuguese airline's leadership team launched a project to develop a replacement application in-house to reduce costs and improve operational efficiency. In doing so, it first explains how the system works. It then identifies how the project team embraced agile methodologies and used a software platform to serve as the development framework. It details the Scrum process used by the team and defines the scope of the project. The article defines a link-down situation and addresses how the system handles this type of situation. The challenges of the project are highlighted, and resolutions are presented. The latest iteration of the project was deployed in June 2011 and follows the best practices of usability. Accompanying the article is a sidebar discussing how the airline uses agile techniques for all projects.
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