Don't Let Troublemakers Fracture a Team—and Doom a Project
Here comes trouble: an explosive hothead who frightens project teammates into hiding setbacks rather than dealing with them. A lazy worker who won't lift a finger beyond what's spelled out in the job description. A project wallflower whose reluctance to engage dampens the whole team's creativity. The consequences of negative behavior can range from brief delays caused unintentionally to destructive behavior by project Godzillas that jeopardizes everything. Dealing with troublemakers requires project, program and portfolio managers to take careful steps to mitigate the damage and maintain harmony, says Nikki B. Stein, PMP, senior project manager, OneAZ Credit Union, Phoenix, Arizona, USA.