Project Management Institute

Quality time

Quality is one of the pillars of good project management, and the ultimate payoff of quality is simple: happy customers. This article features the vice president of quality and electronic operations for Billtrust (Hamilton, NJ, USA) discussing how he keeps his customers happy by having products that function seamlessly. It explains the potential obstacles that were identified when the company launched a new cloud-based platform, Invoice Central. The article discusses the agile approaches that were used to develop Invoice Central and explains how the quality of the product was not compromised. Next, it overviews how the company keeps projects on track and meets quality standards, noting that each team member has a defined set of goals that each one is accountable for on a daily basis. The article concludes by discussing the balance between getting a project out the door while maintaining quality.
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