Project Management Institute

Branching Out

Banks Are Redesigning Smart Spaces to Keep Customers Invested

Banks are launching tech-centric projects to transform the brick-and-mortar experience for customers in the digital age—and not a moment too soon. In the United States, branch closures reached an all-time high of 3,023 in 2018, according to S&P Global Market Intelligence. And in the United Kingdom, banks closed more than a quarter of their branches between 2012 and 2017—a response to cost-cutting pressures and customers' growing preference for digital channels.
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