Comprehensive Feedback and Agile Testing Helped a U.S. City Modernize Its System for Helping Residents
Report potholes. Rat out rodents. Replace a busted garbage can. One of the largest cities in the United States has made it radically easier for residents to request public services and resolve nonemergency problems. A team in Chicago, Illinois completed a 27-month, US$35 million project in December to modernize and streamline the system that serves 2.7 million residents.