To Improve Communications, Start by Recognizing Incorrect Assumptions about Shared Understanding
As project managers, we are aware of the criticality of communication—both transmitted and received. We are familiar with terms such as risk, assumptions and issues. We employ management skills and experience to capture and address these aspects both formally through documentation and reporting, and informally through communication, negotiation and expectation management. In all cases, we operate under assumptions of common understanding. Yet few of us consciously consider the context of our communications.